Replacement Parts – Stonemaier Games

Replacement Parts

If you have missing/broken components* in the English version of any of our products, please click on this link to request a replacement. We highly encourage you to remove all components from the box and open all inner packaging to look for components that appear to be missing before reporting that they’re actually missing.**

(We can’t replace boxes, and for environmental reasons we generally prefer not to replace inserts and plastic trays. However, if your game box and/or insert was damaged during shipping from our webstore, please email your order number to contact@stonemaier.com. Photos of the packaging and damage help us share feedback with our fulfillment centers.)

If the form doesn’t cover your concern, please e-mail Joe with your order number at contact@stonemaier.com.

For non-English products: Please contact the publisher associated with the product (they probably have a similar form on their website).

Mexico, South America, and Africa: Due to the high rate of unsuccessful replacement parts shipments to Mexico, South America, and Africa, we can no longer send spare parts directly to customers in those regions. We can, however, ship to forwarding addresses in the US, Europe, and other regions (a friend or a forwarding service like Shipito and MyUS).

*To replace or not to replace: It’s important to us that you get the full and best version of your game, and we will respond to any requests for replacement parts. That said, we ask for your compassion and understanding if certain types of tokens are missing or broken. For example, in Euphoria, 1 missing water token out of 18 isn’t going to impact the game, and it is quite expensive to send even a small token to international backers. On the other hand, you need exactly 10 authority tokens and 4 dice per player—if any of them are missing, definitely let us know right away so we can replace them at no cost to you.

**The Rise of Fenris and Charterstone are exceptions to this recommendation, as their components are designed to be a secret until the game instructs you to open them.

775 Comments on “Replacement Parts

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  1. Hi Jamie!

    My Viticulture Metal Coins and rulebooks and even my Wingspan ones got moldy after a recent typhoon here in the Philippines. :( Any idea where I can get new ones?

    1. Ryan: I’m sorry to hear about the typhoon! Does washing the metal coins help? We can send you replacement rulebooks, and they’re also available for download.

      1. Hi Jamey!

        The white stuff doesn’t really come off but it’s not like they crumble apart. So they’re still playable at least. :) I’ll just fill out the replacement form for the rulebooks, thanks! Would it be possible to buy the coins from here and just ship them with the rulebooks? :)

        1. I’d recommend filling out the replacement form to see if our helper in your area has metal coins to sell to you with the package of rulebooks (our fulfillment centers aren’t the same as our replacement parts helpers).

  2. Hi Jamie, silly question – I just bought Apiary today and noticed when punching out the cardboard that there were some blanks. Maybe about 5 or 6 in total, is that normal?

    Thanks again

    1. Thanks for getting Apiary! Yes, there are a few blanks on the punchboards (this happens in games where there is a precise quantity of certain tokens but the publisher wants to use the same diecut multiple times)–you can just recycle them.

  3. ORDER #E24166
    Hi.
    I ordered the Asia expansion cards for vision friendly but received the North American (original game) birds in the vision friendly. I have checked all three packets but can confirm there in no Asia birds included.
    Can this please be rectified?

    1. I’m sorry about this fulfillment mistake, Josh. We’ll let the fulfillment center know so they can send you the correct pack right away.

    1. Thanks for your question! Just to make sure, did you open all packs of cards and spread the cards out on the table? The bonus cards aren’t packed separately–they’re in one of the shrinkwrapped decks of cards that also includes bird cards (and maybe solo cards too). If you’ve opened all cards and you only see bird cards, it’s possible that the factory forgot to put one of the shrinkwrapped decks of cards in your game. If that’s the case, please fill out the replacement parts form.

  4. Hello, I looking to obtain the 31 custom wooden tokens for the invaders from afar expansion to scythe. I purchased a game and they didn’t have any I have no idea where to find them.

    1. It sounds like someone sold you only part of a game. :) We don’t typically sell ala carte components, but we can help you out if you fill out the form.

  5. Hi my brother and I just received our wyrmspan game and both boxes are really damaged. I am very disappointed for the money we spent that the boxes were not packaged very well. Would love a replacement of the box only.

    Thank you,

  6. I just want to let you know, for your disc golf discs you may want to put the stickers on the bottom of the disc. I just received my Wyvern Signature disc today with the sticker over the stamp. When we removed the sticker, some of the stamp peeled off with it. I put all the Stonemaier discs on display in my game room. I was a little disappointed that the stamp came partially off. I’m not looking for a replacement or a refund but I just wanted to let you know.

    1. I appreciate the input! Though I’m not sure what the sticker is. Are you talking about the little white sticker that disc golf companies put on new discs? That’s something that Innova puts on the discs (typically on the edge or back). I’m not aware of any sticker that we (Stonemaier Games) or our fulfillment center puts on discs.

      1. Jamey,

        The sticker is roughly 1″×2″ with a barcode and the wyvern signature disc- Stonemaier games STM1105 on it. So unsure if that was innova or Miniature Market who put that on the disc.

  7. Dear Jayme,

    I hope this email finds you well. I am writing to you as an ardent player from China, and I wanted to express my profound gratitude for the exceptional work your team has done. It’s truly a blessing to play such a magnificent masterpiece in my native language. The intricate mechanics and the exquisite bird illustrations have captivated both my wife and myself, leading us to invest countless hours in this wonderful experience.

    Recently, I became aware of the “nesting box” designed to store the base game along with all the DLCs. Unfortunately, it’s not available for sale in mainland China. Fortunately, I managed to have a friend in the United States purchase and send one to me.

    However, upon receiving it, I noticed a difference in the storage boxes for the DLCs compared to those available in other countries. The ones I have match the color of the base game tray, whereas the international versions are made of purple plastic. As someone who is a bit obsessive about uniformity and aesthetics, this disparity has been slightly troubling for me. I am reaching out to inquire if there’s a possibility to purchase these plastic storage boxes separately. Having a consistent set would greatly enhance my gaming experience.

    Thank you so much for your time and consideration. I look forward to your response and continue to admire the dedication and creativity your team brings to the gaming world.

    Best regards,
    Jiahan Wang

    1. Thanks Jiahan! What you’re seeing is consistent and intentional. We’ve created multiple colors of card trays for different Wingspan expansions and products to purposely differentiate them–this isn’t different by country. For example, in all versions of Wingspan, you’ll either find the teal tray (or the more eco-friendly sugarcane pulp tray). In the European expansion, you’ll find the purple tray. And in the Nesting Box, we included a yellow-orange tray. In other words, what you have is actually uniform with our product design decisions (you don’t have error or aberration). We don’t sell the trays ala carte, but you might be able to find another Wingspan player who wants all trays of the same color, and you could trade with them.

      1. Thanks for you reply! But I get the sugarcane pulp tray instead of purple one in the European expansion. I am bit confused. :)

  8. Hey Jayme!

    I hope this message finds you well. First off, I just want to say thanks to you, Elizabeth and the rest of your team for my favorite game of all-time: Wingspan.

    As a staple of my daily routine, I’ve been collecting every expansion since the base game, and was excited to purchase the Nesting Box to help facilitate my daily set-up and squeeze in more time for games! :)

    Unfortunately, last night, the top layer of the my Wingspan nesting box’s (the yellow layer) ribbon handles snapped while lifting it up to set up a game. Accordingly, I was reaching out to see if there’s a warranty available, replacement part or advice on repairing.

    Any additional guidance or support you may be able to provide would be greatly appreciated. Thanks, in advance, for your time and consideration. Wishing you continued success!

    1. Thanks for your question! I think there are a few different approaches. One is to not do anything; the ribbons are nice but not crucially important to the functionality of the box. Two is to reattach the ribbon using glue and/or a staple. We’re available for replacement parts for anything inside our products, but we don’t have spare boxes or box lids.

  9. Guten Abend, unsere Sohn hat heute zu seinem achten Geburtstag Das heiß ersehnten Scythe geschenkt bekommen.
    Neu und Original verpackt aber leider ist eine der Spielfiguren defekt. wir haben versucht es zu kleben aber es hält nicht.
    Jakob ist darüber sehr traurig und wir hoffen das die Möglichkeit besteht die Figur zu ersetzen.

    Herzliche Grüße Johanne König-Biela

    1. We are happy to help Jacob ASAP; please fill out the form on the above page (or, if you have the German version, please find a similar form on the Feuerland website). Thanks!

  10. I have commanded scythe coins but some got loss bc the plastic bags opened during transportation. I have 6x 20c, 10x 10c, 11x 5c 15x 3c the 1cent it’s ok. Can you send me the missing coin? Thank you

    1. Definitely, if you find you need the missing coin, just fill out the form and we’ll send mail it to you.

    1. I’m sorry to hear that, Brooke. We’re happy to replace those cards if you fill out the form linked at the top of this page.

    1. That’s an interesting quantity to be missing from an unopened pack. Can you describe exactly what the contents looked like as you opened it, including any packaging?

  11. I would like to know if I can order more Nectar. We frequently run out when playing 4 or 5 player games.

    Thanks in advance for your help!

    1. Thanks for playing Wingspan, Harry! We don’t sell food tokens ala carte, but there are lots of places where you can buy deluxe food tokens to augment your game (like Meeplesource and Top Shelf Gamer). Does that help?

  12. I am missing 1 yellow worker piece from my new Sythe board game. Each player is required to have 8 workers and this piece is missing.

    1. You’re in the right place! Just click on the link at the top of this page to fill out the form, and we’ll send you the missing piece ASAP.

  13. Have you had any complaints about the rubbery base snaps for the Expeditions Ironclad edition? I bought it at Essen after having played it there, and I later picked up the playmat via the store here. However, the base snaps seem to be too small for the metal mechs. They just won’t stay in there and the mechs wil pop out of their bases multiple times during the game. I’m just wondering if it’s a problem with only some copies or if there are others out there also experiencing this.

  14. Hey there team!
    We opened up Rolling Realms which we received as a Christmas present and love the game but upon opening quite a few of the laminated wipe-proof cards have separated from their backs… Sorry to be a pain but we are LOVING this game!

    1. Thanks for letting us know, and I’m sorry to hear about this. Make sure to fill out the form (link at the top of this page) so we can help.

  15. Hi we bought the game site and we absolutely love it. Unfortunately it was missing one little piece. One black worker. Is it possible to get one sent to us? Thank you so much!

    1. Thanks Wendy! I’m sorry about that packing mistake. Just fill out the form linked at the top of this page and we’ll send you the missing worker ASAP. :)

    1. I’m sorry about that missing cube and the broken star! Please fill out the form linked at the top of this page so we can help.

  16. Wingspan Asia
    Missing three round end tokens. Weirdest thing ever. Some of the pieces were loose in the box when I opened it and Sadly I was so excited I didn’t look to be sure it had all the pieces before punching them out. We set up the duet mode and realized the lack. First time out of box.
    HAVE the following three:
    1:in grassland/total on map
    2:in wetlands/fewest
    3:on edge of map/not
    Love this game more every time we play! On our 3rd expansion!
    Hopefully, Shawna

    1. I’m sorry about the missing tokens! Please fill out the form at the top of this page so we can help. Thanks!

  17. Hi! I was pointed here from the Stonemaier discord in regards to my timers for Pendulum! During our play we’ve noticed that the timers tend to clog and not run when flipped, only for us to notice a bit later. Someone on the discord told me this was a known issue and that there were maybe replacements that would make for smoother play? Thanks for your help!

  18. It’s great to see on the previous comment chain that you’re planning to release a replacement bonus card set. Are you ever planning to release the original bird cards by themselves? Ours bird and bonus cards becoming worn from the ~300 games we’ve played. Our Golden Eagle even split in half recently. We’ve got all the expansions and we’d prefer not to get the vision cards just because we love reading the extra facts and range maps while playing, but we’re going to have to replace the cards soon. (stopping playing is not an option for our family)

    1. Elizabeth: As you mention, the vision-friendly cards are our solution for this. You can still keep the original cards for the fun facts. :)

  19. All of our bonus cards have a crease through the middle of the cards. They do not bend like high quality playing cards when shuffled.

    1. Thanks for sharing! The bonus cards are made from the same exact cardboard as the bonus cards, so it’s strange for there to be an issue just in the bonus cards. Where did you buy the game, out of curiosity?

    2. Same here! I’m guessing that they are creased because we have to shuffle them more than the bird cards. (We have all expansions — at least two purchased directly from Stonemaier.)

      1. That makes sense! We’re actually planning to print a pack of just the bonus cards for our webstore for this exact reason. :)

  20. I lost one of the card organizers (and the cards) for Between Two Castles. The form implies that replacement would only be for missing or damaged parts. Is there a way to buy what I would need to replace as opposed to buying the full game?

    1. We can replace lost components (including cards) if you fill out the form; sometimes people offer on the form to pay for shipping for such requests. I’m not sure what a “card organizer” is, though.

  21. Hi, I’ve destoryed both manuals of Red Rising Collectors Edition with a large cup of tea today. Which made me really sad. It looks like the ink is coming loose from the paper.

    Is there a way I could buy a new set?

  22. Greetings from Australia!

    Unfortunately I’m missing several pieces from Scythe IFA and TWG and submitted a replacement form but have yet to receive a confirmation email. Just wondering if there was something I did wrong?

  23. Hi, I have an IronClad Edition of Expeditions. Great game btw! really fun. I do however have a small issue with the colored base rings not staying on the mechs base very well. This is not game breaking by any means, just slightly annoying. Any thoughts on ways to either resize them a bit or make them stay on better? Thanks.
    Just received Apiary as well, looks great and will play in the next few days I think.

    1. Thanks Iain! We’ve heard this happening with some of the silicon base snaps, and we don’t have a great solution, though there are some clever homebrew solutions like using a piece of double-sided tape.

    2. Hi Jamey,

      I received the expedition ironclad edition and one metal base it’s separated from the mechs. Would it be possible in the future to get replacement for those parts ? Thanks

      1. Thank you for sharing this. Can you please apply a touch of glue to the slots in the base and place the mech into those slots? That how it was originally assembled, and it should be good as new after the glue dries. Thanks!

  24. Hi Jamey,

    I just got my copy of Apiary (several of us in our city ordered together in bulk to save on shipping). When my game arrived, I noticed the box was a bit dented on the bottom corner. This isn’t a big deal for me so I happily opened it up and started punching the pieces. However, soon after I noticed that the damage to the inner box (the box that is not the lid)
    also included a split of the box, right at the corner seam.

    While we ordered from the webstore, I’m not looking to get it replaced, as that seems like a lot of effort in both time and cost to try to rectify. All game pieces are accounted for and in good condition, and I am not likely to sell it in the future. However, I don’t want the box to start breaking more due to the seam split.

    Do you know of a good way to repair the seam that doesn’t involve taping the outside of the box? I can do that if necessary, but am looking for other options for aesthetic reasons. Not sure if superglue would work on porous cardboard.

    1. I appreciate your flexibility! While we can find a full solution at any time if you’d like, I think glue is the best solution if you’re looking for a homebrew option. :)

      1. I got my hands on some thin super glue and it worked surprisingly well. It feels stronger than the other seems at this point and it’s hardly noticeable. Thanks for the suggestion!

  25. Hi Jamey, Joe,

    This is just a FYI – I received my most recent order today, including Apiary — yay! Also in the order were 2 packs of Scythe coins. Both of the main coin packs were split open on the side edge and the smaller bags were loose in the box. Two of the smaller bags – a 20 and a 3 – were also split open on the side edge, and those coins were loose in the box. All of the coins are accounted for. Can take pix of the bags or return them if at all helpful.

    Best,
    John

    1. Thanks John! That’s good to know. We’re moving away from using that type of bag, as it seems to split easily.

  26. Good evening. I received my copy of Fan Art cards for Wingspan today. My wife and I are excited. However, and I know this may be ridiculous, but box has some damage on the back. I know it is just a box, but we take care of our games, and I’m curious if there is anyway to get a replacement box? I can send you pictures if needed.

    1. Thanks Aaron! We note at the top of this page that we can’t replace boxes, as it’s the same as us replacing the entire product (the only boxes in our inventory are those with all product components inside). In the case of games, if they arrive damaged after ordering from our webstore, we can arrange for the game to be sent to the reviewer and we’ll send a replacement. For expansions and accessories, though, the box is just a temporary vessel for the components–we design those boxes so they can be recycled.

      1. I’ll add that there will most certainly be people who recycle the fan art box, so if you post on BGG or on the Wingspan Facebook group that you’re looking to pay for shipping an empty box, someone will likely offer their fan art box for that purpose.

    1. Thanks! Sometimes fulfillment centers make mistakes, and you’ve done the right thing to contact us directly so we can remedy the mistake. Is there something else you were looking for us to help out with via this comment since you also already contacted us directly?

      1. Thank you for the answer can i know how much time it can take to have a reply, i didn’t get any automatic answer saying it will take about x hours to have a replayy

  27. Hey Dave, Apiary isn’t available yet as a selectable option.. My rule book met an unfortunate end when my two year old got hold of it when my back was turned. Are their available replacements yet?

    1. Neale: We’ll get that added to the replacement parts form right away. In the meantime, there’s a PDF available on our website (see the Apiary page).

  28. I was instructed to leave a comment here! We bought our game and several bird cards came out of the package creased. Was hoping to get replacements! Thanks!

  29. Hello,

    I purchased expedition iron clad edition.

    One of the metal player tokens separated from the base circle.

    Is there anything that can be done?

    1. Sounds like the glue didn’t completely set up on your mech, in this case some household super glue is nearly identical as to what’s used during assembly and will make this as good as new. If you’re not satisfied with your own glue attempt, you can come back here, fill out the form linked above, and I’ll get another out to you.

  30. Hi, I’ve recently bought survive and the red figure number 6 is missing when we opened the game. There is no damage to the box. Is there any eay we cant get this part please?

    1. Absolutely, there is! Just go to the website of the publisher of Survive (Stronghold Games) and fill out their replacement parts form.

  31. Hi I recently brought scythe I know the retail version only comes with 2 power dials does this effect the game play in any way?

  32. Hi I lost my 23 objective cards (beige), my 28 encounter cards (green), my 12 factory cards (purple), 5 tiger all cards, and 5 quick-start cards. I went to go play the solo version of the game and found that they were not in the box so I’ve been scrambling to find them but come up short is there anyway I can get replacement cards.

    1. It is quite difficult to play Scythe without all the cards. :) Please fill out the replacement parts form saying that you’re looking to buy them, and I think we can help out.

      1. Yes I just filled one out how long does it take for them to get back with me usually. Thank you for the help

        1. We typically get back to people within 24 hours, though we’ve been catching up post-Essen, so it may take a few days. We get thousands of replacement parts requests, so we typically don’t reply with estimates as to when we’ll reply–we just reply quickly, and you’ll hear from us soon. :)

  33. Hello. I just received a copy of the Pie in the Sky expansion for My Little Scythe but it’s missing the friendship, pie and action tokens.

    1. I’m sorry about those missing tokens, Aaron. If you fill out the form linked at the top of this page, we’ll send them to you ASAP.

    1. I’m sorry that star didn’t make it into the box! Please fill out the replacement parts form at the top of this page so we know where to send the missing star.

  34. The bottom ramp of the birdfeeder is splitting between the layers where it hinges into the back of the feeder. Seen this before? Have a recommended way of repair?

  35. Hello Jamey and thank you for all of your amazing games. I have already played my ironclad copy of scythe twice now and am really enjoying it. The only issue I have with the game is that some of the cards (6 of them) after only two plays the art/backs are bubbling (I have since sleeved the remaining undamaged cards but normally do not and this bubbling/damage is not typically an issue). Also many of the cardboard hexes had warping to begin with (more obvious when stacked or laid beside each other). I hope I can receive replacements soon.

    1. Thanks for your comment, Joshua. I haven’t heard this about the cards in Expeditions–can you please add some photos of those specific cards on the replacement parts form? For cardboard, it can bend in different climates and conditions, but it’s sturdy–you can bend it back the other way without an issue (any replacements for the tiles will be exactly the same). We can absolutely replace those 6 cards as soon as you fill out the form, though!

  36. Hi I finally opened my box of Charterstone again after the pandemic to continue the campaign with my friends, notice that all the sticker cards are causing mold and yellowing to appear throughout the box, especially so on the edges of the sticker cards themselves. None of my other boardgame have any mold or yellowing or moisture issue and it seems only charterstone has this issue?

      1. Hi Jamey,

        thanks for the reply, actually with so many components affected do I just upload all the photos and list down everything affected? Because it’s almost everything except the wooden tokens that are affected by the sticker cards.

        1. Lloyd: We’d like to see a few sample photos to share with our manufacturer, but you don’t need to prove anything to us. Just let us know what you need and we’ll take care of it. The more specific, the better–you mention only wooden tokens, but I’m pretty sure the metal coins also aren’t affected by the sticker cards. Or maybe they are! We don’t want to assume anything.

          1. Hi Jamey,

            Sure thing, I took several photos of the most obvious spots of yellowing & mold on mostly things which are in contact with or containing the sticker cards.
            Yes the metal coins and wooden tokens are fine hahahaha, I kept those sealed in ziploc baggies in the Scriptorium and in each individual Charter Chest.

      2. Hello! I have a small remark about the player mat for Expeditions. It is huge and super pretty! The art is amazing, thats why it is a bit of a bummer that there is nothing to store it in. The real comment though is about the way the plastic clipper is shot trough the mat itself. It leaves a little damaged opening, which is such a shame for such a beautiful item for a great game.

        1. Thanks for the feedback, Randy. I’ve found that my mat stores well if I roll it up–it’s leaning against my game shelf like that now. I agree that we need to be a little less aggressive with how we attach the tag to the mat.

  37. Help! My dog ate 1 regular pink/purple worker and 1 pink/purple grande worker from my Viticulture Essential Edition! Can I order new ones? Hope to hear from you soon! Best regardeer, Annemarie de Jong (Harderwijk, The Netherlands)

    1. I hope your dog is okay, and we’re happy to help! Please fill out the form linked at the top of this page.

      1. I just ordered scythe with everything and the legendary box. I was wanting to get the complete rule book spiral for scythe but it’s out of stock. Will you be getting that back in stock? If yes what is the ETA?

        1. I don’t think it’s likely that we’ll restock the spiralbound book, especially not until we sell through the hardbound version.

        2. Hi there!

          I just picked up a copy of Scyth and the player boards are warped enough that they spin around on the table. Any recommendations on how to correct this? Thanks!

  38. Hi there, my brand-new and factory-sealed (so I know it wasn’t tampered with) copy of Wingspan came without any player mats (everything else seems to be there and intact), making the game unplayable. I’ve submitted a form, but haven’t heard back, how long should I expect to wait on average until a) I get a response and b) the mats are mailed out? My family is very eager to play and keep pestering me about when the mats will arrive so they can play.

    1. Hi Hannah! I see the request you submitted early this week. Our replacement parts helper in Canada is out of the office until the 14th, but as soon as he’s back, he can ship your missing parts ASAP. Until then, I’ll send you a message through the replacement parts system to double-check one thing. Thanks for your patience!

    2. Issue has been resolved, please disregard my prior message, the people I worked with were incredible and very understanding.

  39. Hi!

    My Tuscany EE came with one extra bag of the female special workers, and instead one missing bag with influence tokens. I have all influence tokens for white, blue, yellow, but not any for the other 3 colors. My rulesheet also came with an wierd print error, making it hard to read. Can i please get a replacement? Playing more than 3 players will be hard. I filled out the form, with photos included. Holding my thumbs!

    Best regards, Eric from Sweden 🙂

  40. Hi,

    One of my mech boards is fraying on the corner as though the top is coming away. None of the other boards appear to be having this issue. I have pictures I can supply.

    1. I’m sorry to hear that, Lee. Sometimes a touch of glue can make it good as new; if not, please fill out the form and we’ll send you another mat.

  41. Hi we just got the pie in the sky expansion for my little scythe and there seem to be no action tokens for the owl and fox players nor are there pie or friendship tokens for these seekers.

    1. I’m sorry about that, Martha. The retailer/supplier should have included them. If you fill out the form on the above page, we can send them to you. Also please let us know where you bought it so we can make sure the retailer/supplier has those tokens for other customers.

  42. Good day,
    I have a resolution card no 7 from my Wind Gambit gone missing.
    Can this be replaced?
    Thank you.

    1. Duncan: Is this Automa card 7? There actually is no Automa card 7 in The Wind Gambit. If you’re talking about a non-Automa component, feel free to fill out the replacement parts form at the top of this page.

  43. Hi Stonemaier Games,
    One of my dogs jumped up on the table while I was setting up a game of wingspan. Since it was damaged or missing when I got the expansion I wasn’t sure if I should put it with the link up above. It was the Red Avadavat card of the Asian expansion of wingspan. Thank you in advance!

    1. I hope your dog is okay! Please fill out the form above so we can send the card to you. Thanks!

  44. Good afternoon! Is it possible to get a set of replacement summer and winter visitor cards for Viticulture? I just purchased Viticulture World and the replacement black-bordered cards are cut just slightly bigger than the cards in my copy of Viticulture, so it is very obvious to tell when the black bordered cards are coming up in the deck when shuffled in. This isn’t a problem with Viticulture World since those cards are ignored, but it would be an issue if playing the base game or Tuscany extended board since I know which cards were replaced. Thank you in advance for your time!

    1. Thanks for your question, Dave. Typically we don’t replace full sets of cards, and we can’t really guarantee that they’ll all result in the same cut (though they should have all be the same size to begin with, so that’s on us). I’m also not sure you gain much information by seeing those cards come up. That said, if you’ve played with them and it’s hindering your experience with the game, feel free to fill out the form and I’m sure we can come to an agreement. Please specify if it’s just the visitors from the base game that are a problem or if it’s visitors from other expansions…even as I type that, though, I highly doubt we have any cards that are the size you’re looking for, so the solution may just be to not put the black-bordered substitute cards in the game.

      1. Thank you for the response, Jamey. It is just the cards from the base game. I didn’t have any issue replacing the cards in any of the expansion decks I own such as Rhine Valley and structure cards: the black bordered cards match perfectly in those. I have an early version of the base game and it looks like a different card stock that was used compared to what is used now. Thanks again for the response.

  45. Hi! My name is Maria Alejandra Cerda, I write from the country of Chile. I’m a fan of her games. I have the complete viticulture! all expansions and the deluxe box (1966/8400). 3 weeks ago I adopted two small cats… and they stole a couple of pieces and 1 crystal grape tokens… I wrote to Jamey Stegmaier on Instagram explaining my situation, who told me to write and fill out this form to request a replacement. The parts you would need are:

    1 trellis token in purple color

    1 windmill token in blue color

    1 wake-up token in purple color

    1 cellar 6 in blue color

    1 crystal grape tokens

    THANK YOU!!!

  46. I am looking for a pdf in A4 size so I can print some replacement stickers to put on the back on the vineyards in first edition Viticulture/Tuscany. I am happy to fix this myself, and do not need the replacement tiles, but a pdf proof that I can print from more easily would be appreciated.

    1. Adrian: I appreciate you asking about this, but I’m sorry to say we don’t have that file size.

          1. Ok, your team went above and beyond and just sent the stickers. I’m not sure if I was unclear in my request, but gold stars for customer service anyway. Particularly given the age since you released first edition Tuscany.

  47. Hello!

    I misplaced one of my Polania recruitment tokens and one of my Saxony victory stars imploded.

    Is it possible to get the replacement for these? I tried everywhere on the net and couldn’t seem to find available components for purchase.

    Of course since it’s on me I’ll pay for shipping and whatever value the token has.

    Kind regards,
    Diogo Salgado

    1. Of course! You’re in the right place–just fill out the form linked at the top of this page and we’ll send you the missing tokens ASAP.

  48. So my family isn’t the kind who can easily afford the kind of awesome board games that you make so when my wife saw a used copy of Charterstone for cheap we jumped at the opportunity…. with obviously disappointing results. I now know what a legacy game is. The previous owners didn’t get far before realizing that it’s not for them though. All they used as far as I can tell are cards 1 through 11. Unfortunately they accidently put story 1 where rule 1 goes and they already wrote their names on cards 200 through 205 so is their any chance you and your organization would be generous enough to send replacements? I know it’s not what the form is for as this was not a mistake on your part so I wanted to check here first.

    1. Tyler: We’re more than happy to help–just fill out the form, and we’re here to assist you with your Charterstone experience.

    2. Wow you guys are absolute legends. Thank you so much for helping me out with my missing pieces problem. Telling all my friends how good you have been with helping me.

  49. I opened up the game for the first time and noticed I was missing the plastic dial snaps. Am I able to get those parts to put the treasure chest dials together?

    1. Absolutely! You’re in the right place–just fill out the form so we can help. :)

  50. Hello,

    I’ve got the Wingspan base game and missing all the automa component cards, 21 bonus cards and 50 bird cards. Is it possible to get replacement cards? Thank you.

  51. Thank you for your prompt and full replacement of the automata cards for my original Wingspan. Amazing 👏 attention to your customers.

    1. Of course! Just scroll up to the top of this page, click on the link, and fill out the form to tell us where to send the package. :)

  52. I’m in need of a replacement “Anna’s Hummingbird card, as mine was damaged by a careless server, but I forgive her, lol! I also need one lime green action cube, that has been lost. Thank you !

    1. We’d love the opportunity to replace those components for you, Sherry! Just scroll up to the top of this page, click on the link, and fill out the form to tell us where to send the package. :)

  53. Hello!

    I ordered a copy of Fantasies and futures from you (I am a Champion). I received the envelope with the expansion and just opened it up today to play. However most of the expansion is missing.

    My envelope had only the 6 capitol city maps, a small deck of 18 cards and the manual. I received no civ cards, and most of the other cards that were supposed to be there were not. The cards I got were

    Alien disclosure
    Astral expeditions
    Chimera citizen rights
    Citadel of power
    Cloud colonies
    Deja vu
    Doppelgängers
    Dream monitors
    Escatic visions
    Generation ships
    Ghost ship
    Ghost town
    Good omens
    Great library of potions
    Gremlins
    Haunted house
    High council
    Hive mind

    And 3 cards that look like automa instructions (Time travelers erratics and charmers)

    If I could get my missing stuff it would be most appreciated

    1. I’m sorry that you’re missing your civ mats and a deck of tapestry/tech cards! If you fill out the form linked at the top of this page with this information, we can send you the missing components.

  54. Excuse me sir, I am form Hong Kong and I had bought the Wingspan Asia. However I find one of the black action cube is missing, would I be able to buy that cube back or any advice on the possible solution to replace that cute little cube :'(

    1. Chester: I’m sorry about the missing cube! Sometimes you can use a cube from another game, but if you fill out the form on this page, we can also send you the missing cube (it’ll be shipped from our helper in Japan).

    1. Absolutely–I can see why your dog may have confused them for a treat (and I hope they’re okay!). Just fill out the form at the top of this page so we can help. :)

  55. Hi, can I buy a replacement card of Wingspan base game (Great Egret) with you? I got this card accidentally folded.

    1. We’re happy to replace this card for you; please fill out the form at the top of this page so we can help.

  56. Hello, I had an unfortunate mishap when some of my birds “drowned” when a guest accidentally spilled a glass of water. Since I have the base game along with the European and Oceania Expansions, the bird cards are not all from one game pack. Is it possible to purchase just these few cards individually? If so, how do I do that and what is the cost? Thank you!
    Mary

      1. I’m sorry, Jamie, but I never got the other response so I thought I didn’t do it right. Thank you for your response.

  57. Hello! I recently got my own copy of Wingspan, I absolutely love the game! However, one of the green action cubes ”sides” are cut off. It couldn’t have happened in the shipping since it’s painted after it got broken.
    What can I do? I live in Sweden.
    Thanks in advance, and thanks for an amazing game

    1. Rasmus: Thanks for your question. If the misshapen cube hurts your experience of playing Wingspan, just fill out the form on this page and our helper in the UK can package a cube and send it a few hundred kilometers to you. Or you can just play with the special cube as is! :)

  58. Hi Im from south montreal (longueuil) . i got a copy of wingspan and there is no action token in it (the cubes). Is there anyway to get some. Ty in advance!

    1. Of course! We have a helper in Canada–just fill out the form and he’ll send you the missing cubes. Thanks, and sorry that they’re missing!

  59. Hello.
    My children were gifted wingspan and the puppy thought it was hers and made off with/chewed through 7 bird cards and 4 cubes before they had a chance to play. Please would you let me know if we can get replacements and how much they would be?
    Thank you.

    1. Judy: That sounds like a playful puppy! We’re happy to replace those components if you fill out the form at the top of this page. Replacement parts are free, though some people indicate on the form that they want to pay for shipping.

  60. Hello! I am from St. Louis County Library and one of our copies of Wingspan is missing the Bird Feeder Dice Tower. One patron said it is possible to play the game without, but I just wanted to check first before sending it back out to circulate. Or is it possible to get a replacement? Thank you!

    1. It is possible to play without, but we’re happy to send you a replacement dice tower if you fill out our replacement parts form. Thanks!

  61. Hi,

    We’ve all the components of the games, but the arrows for the combat dials are missing. Can I request a replacement?

    Thank you.

    1. There aren’t actually any arrows. The arrow is printed on the backboard, which is part of the same punchboard as the circle.

  62. Hi, I recently purchased the base game, as well as all of the expansions (only had to play once to convince me). However, I was a little dissapointed to find that ‘Anna and Wotjek’, and, ‘Zehra and Kar’ were damaged when I opened the box. Is it possible to buy individual figures?

    Kind Regards, David.

    1. David: I’m sorry those miniatures were damaged. You’re welcome to share photos of the damage on the replacement parts form so we can help you.

  63. Our puppy ate one of our blue cubes last night, she is fine but our game is spoiled- is it possible to buy replacement cubes? My daughter always plays blue.

    1. We’re happy to help–no purchase necessary! Just fill out the form at the top of this page (make sure to indicate the game, as we have multiple games with blue cubes). I hope the puppy is okay!

    1. I’m sorry about that, Robert! It’s very unusual for all player mats to be missing. Just in case they’re in your copy but aren’t obvious, can you empty your Wingspan box on the table and take a photo of all contents in the box? You can send the photo to jamey@stonemaiergames.com so I can help you directly. The player mats should be folded in half, with the exterior of each looking a little like leather (even though they’re cardboard).

  64. We opened Wingspan for the first time tonight and built the birdhouse. My Grandson (2 years old) quickly tore a piece apart. If affordable, I would like to replace it. He did feel bad and kept saying “get new one”. Which is way I would like to do

      1. Hi, I recently bought scythe and I have to say I love the game. Well done at gameplay and it looks amazing. The only thing is: I am looking for more plastic containers to store the coins. I mean, I am not missing the plastic trays, because I have gotten 2. So, I am not sure if you can do anything for me. But, if I could buy the plastic trays that would be amazing.

  65. Hey Jamey and crew! I have seemed to misplaced my Wingspan European Expansion purple bird holder/display case. Is there anyway I can get a replacement? I’d be willing to pay for it and shipping at a reasonable price. Thanks!

    1. Thanks for your question, Brian. That’s one of only a few components we don’t replace. The reason is purely environmental. We do include several places/containers to hold cards in the Nesting Box, though, which is going up for preorder for another printing this Wednesday.

  66. Hello! We were gifted a new copy of Viticulture for Christmas and 1 token was missing from the box (a yellow yoke) and a couple cards had some minor damage. We’ve never played the game so I’m not sure if this will impact game play. Would it be best if we request a replacement? The cards are not as big of deal as we can sleeve them to hide the creasing.

    1. Thanks Luis! We’re certainly here to replace anything you need. Maybe try playing the game to see if it impacts the experience, and if so, you can fill out the form?

    1. Thanks Marcia! We included a 2D birdfeeder in Wingspan Asia. If you’re looking for a second 3D birdfeeder, we include one in the Nesting Box (new preorder goes live on January 4). We don’t sell the birdfeeder punchboards by themselves, but another option is to buy a wooden birdfeeder (lots of options on Etsy).

  67. I was gifted Wingspan for Christmas, unfortunately my son in law purchased it in the Netherlands so everything is in Dutch. Is there any option to purchase the English replacement cards and instructions?

    1. Angela: We currently don’t sell those components ala carte, but the rules can be downloaded from our website, and later in 2023 we’ll offer vision-friendly versions of the cards (just the cards), so you can buy them in English then.

      1. I would like to have the option to purchase just replacement sets of bird cards as well, but for a different reason. The cards are both the least durable and the most handled component. (Shuffling is notoriously rough on cards.) The bird cards are the part which can wear out and need replacing. I would love to have the option to replace the cards without having to buy another plastic tray, all the eggs, etc. that come with the complete game.

        1. Thanks for your feedback! The cards are quite durable–they’re made from high-quality ivorycore cardstock with linen embossing, and they can hold up to 100+ plays–and we can certainly replace individual cards. We are making vision-friendly cards to sell in mid-2023, and they can serve this purpose for people who want full decks.

  68. Would it make sense to order an extra plastic container for my food tokens? My box only came with 4 for the 5 different food types.

    1. Thanks Lucy! We offer plastic containers for order on our webstore if you’d like more, but we don’t replace them. In this case, you actually have all 4 containers included in the game–check out the side of the box (the box bottom, not the top) for a diagram showing that 2 of the containers are for food and two are for eggs. That’s just for storage. When you take the tops off of the containers, you have a total of 8 trays in which you can sort components during the game.

      1. Oh, I see! Thanks! I guess I’m used to my friend’s Oceania expansion which comes with more containers for the nectar.

  69. Yesterday, I bought Wingspan Asia and unfortunatelly it was missing a black duet token :(

    Please, how can I order a replacement of that? Just fill out the replacement form?

    By the way, I would like to say that I love stonemaier games production, Wingspan Asia is completely BEAUTIFUL. I’m a big fan, congrats! :D

    1. Thanks Erik! We’re happy to send you the missing token if you fill out the form linked at the top of this page.

  70. Hi! I just emailed you guys about my issue and was redirected to here.

    I just received my copy of Wingspan Asian from you guys, while the box was not damaged, the goal tiles board came punctured. Can we facilitate a replacement board?

    There is a photo of the board in my email.

    1. Thanks Paul! You’re on the right page but not quite in the right place. Please see the link to the replacement parts form at the top of this page.

    1. I’m sorry to hear that! We can send you the missing cube if you fill out the form linked at the top of this page.

  71. Hi Jamie,

    Not sure on this, but there were no new round end goals other then for Duet in the box. Is that correct? Also I didn’t get that small cardboard box for eggs or whatever it was just saw it on the Geek. Not that important to me on that, but you might hear from some others on it.

    1. That’s correct, Lawrence. If you received the Nesting Box with Wingspan Asia inside, it doesn’t come with any trays (other than the standard Nesting Box trays).

      1. Thank you for your prompt reply. Love the nesting box looking forward to the next 3 expansions. I just can’t believe you keep coming up with new and interesting powers for the birds.

  72. I ordered the Nesting Box with Wingspan Asia Expansion × 1
    and the 100 Speckled Eggs for Wingspan × 1 but only received the Nesting Box with Wingspan Asia Expansion × 1

    1. Joe: You’ve only received part of your order. As noted on the product page, the Nesting Box was prepackaged for durability, so any additional items were split into a separate package, which you will receive sometime in November.

  73. Hi Jamie! I received my Nesting Box with Wingspan Asia today and love it. Excellent work. However, the promo card divider was bent. It was the only piece that was popped out of its spot in the cardboard holder, so I assume it was damaged from being loose during delivery. There is no replacement part option for the Nesting Box itself. Is it possible to replace this piece? I know there are no current plans for promo cards, but would like the divider for the possibility in the future. Thank you.

  74. My order has an incorrect shipping address. How can I correct this? Do I need to cancel my order and reorder?

  75. Hello! Is there somewhere I can order a replacement bird feeder? Mine has fallen apart from all the consistent use! We love Wingspan in our house! I’d be happy to purchase the replacement if that’s an option. Thanks!

      1. I just got the Wingspan Nesting Box, and I’m super excited! However I am missing the white action cubes and duet tokens, and got a second set of black ones instead. Could you guys send some extra white ones? Thanks a bunch!

  76. My copy of Scythe is missing one blue worker. I have only 7 blue workers. Could you please send an additional blue meeple? Thanks.

    1. We can indeed! But we need to know where to send it, and we don’t want you to post your address publicly, hence the private form linked at the top of this page. Please click there and fill out the form so we can help. :)

  77. I have counted and realized I’m missing a combat card. I currently have 15 “2” cards, 12 “3” cards, 8 “4” cards, and 6 “5” cards. I don’t know which one I’m missing as there isn’t an exact list but that is the count of combat cards that I do have. Thank you for your time.

      1. Ok. I feel like you didn’t really read my message. I told you I have 15 “2” power combat cards. This is the thread for missing items correct? I am missing a combat card from my copy of scythe.

        1. I read your original comment, and I did my best given the information provided (there wasn’t actually a question in that comment), both for the current situation and in the future if you realize another card is lost. You indicated that you weren’t aware of an exact list of each quantity of combat card (“I don’t know which one I’m missing as there isn’t an exact list”), and I shared that there is indeed an exact list, and it’s printed on the board (it’s actually also printed on page 22 of the rules). Take a look at your board or the rules and you’ll see the following list:

          2-power (x16)
          3-power (x12)
          4-power (x8)
          5-power (x6)

          It appears that you’re missing a 2-power card. The next step is to follow the instructions at the top of this page (click on the link and fill out the form) so we know where to send this card. Missing one card of this value is inconsequential; you can continue to play Scythe in the meantime while you wait for the card to arrive after filling out the form.

          If you have any other questions, please let me know and I’m happy to help.

  78. Is there an ETA for the regular miniatures for Scythe? I have signed up to be notified when they are stocked again, but just thought I’d ask.

    1. We have them in stock, so it’s just a matter of getting them to your fulfillment center. Probably 1 month. :)

        1. Right, we have 4 shops, each tied to a fulfillment center. We have them in stock at our hub in the US, but we need to get them to Europe for you.

          1. Aaaah, I understand. Yeah, I was trying to order from the US site, but it doesn’t deliver to Europe. Then I know, thank you!

  79. We’ve been playing Tapestry a lot and have finally gotten to the inevitable moment where the bag provided in Plots and Ploys gives out. Is the recommendation to request a new bag as a replacement part, and, if so, will the new bag be the same type or something more like the double stitched bag that comes in Libertalia for the loot tokens? Thanks for all you guys do and your great customer service.

    1. Andrew: The first printing of Plans & Ploys is where we learned the importance of double stitching. If you request a replacement bag, you will receive a double-stitched bag.

  80. I was playing Wingspan at the local convention and loaned my Oceania dice to another game, and didn’t get them back. I’m currently using the dice from the base game, but when I play with new players they can have a hard time remembering the differences. Would there be a way to get 5 new oceania dice?

    1. I appreciate you sharing your copy of Oceania at the convention, Kenneth, and we’re happy to help you out if you fill out the replacement parts form.

  81. ORDER #168642 When I opened Scythe to play it today I had some issues concerning missing pieces. The Saxon faction (black) had a duplicate popularity token and was missing a strength tracker token, and the Rusviet faction (red) was missing its trackers, enlist tokens, and play marker. Instead, I got an extra set of white tokens. I’m attaching pictures of the parts that are missing and need to be replaced. I’d really appreciate getting replacement parts as soon as possible, as I’m a proud Stonemeir champion and have always had great experiences with your games. I’m sure this was just a factory defect.

    1. Thanks Edward! I see this comment in two places, but the correct place to post this is by submitting a replacement parts form request. Packing mistakes happen, and we can fix them if you submit the form. The link is at the top of this page (you’re now at the right page, but you’re in the comments, not the actual form): https://stonemaiergames.com/about/replacement-parts

  82. We have been playing wingspan almost every day and the cards are wearing out. I would like to purchase a new set of cards for the original and the European decks. I am happy to pay for these. The rest of the game is still good and it seems wasteful to get a whole new game set.

    1. Maureen: If you send photos of your cards on our replacement parts form, we’re happy to take a look!

  83. Hej Jamey,

    I bought an English version of Viticulture Essential Edition.
    It contains 2 BLUE Irrigation buildings and 0 Cottage buildings.

    Could you please send me 1 BLUE Cottage building?

    Kind regards,
    Dominique

    1. We can absolutely help! But not in the comments, as this isn’t the place for you to share your private address information. Please fill out the form linked at the top of this page.

  84. Hello Jamey,

    I just got Viticulture EE from Amazon, due to international shipping I can’t get a replacement there – the board I received was damaged (discoloration) right in the middle. Are we able to get a replacement board as well?

    Thanks in advance!

    1. Angel: We can indeed replace boards, if shipped to a place we can ship (i.e., you might need to use a forwarding address)

  85. Hi, if I lost a green rooster from Viticulture Tuscany version, is it possible to purchase a replacement? Thanks in advance 🙏🏼 🐓

    1. You don’t need to purchase it; just fill out the form linked at the top of this page and we’ll send it to you.

  86. Where can I purchase replacement dice for wingspan? Ours got left behind while playing during a stopover in Singapore airport. We are in Australia.

  87. Where can I find replacement score cards for wingspan. We have played this game everyday since we bought it. Love the game. We even play it online :)

  88. Hey folks, I just bought the Oceania expansion for Wingspan today, 16th July 2022 and found a Steam coupon for the base game at 30% off, however, I found that the coupon expired on the 31st March 2022. Could I get a replacement coupon?

    1. Caleb: I’m sorry to hear that. We’re not the digital developer of Wingspan, but you’re welcome to contact Monster Couch to see if they’ll offer that discount to you.

  89. Hi I was wondering if it was possible to get a replacement deck for wingspan? We played with our 7yo and a few cards got damaged. I am happy to pay for it and postage. If not the whole deck can we get specific cards replaced? We would prefer another whole deck so we can keep playing with 7yo without worry (my eldest is autistic and doesn’t handle cards being bent). Thanks

    1. Kirstine: We can absolutely replace any damaged cards. We rarely send all Wingspan cards, as that’s like sending the game itself, but feel free to mention both the cards you need and your preference on the replacement parts form (link at the top of this page).

  90. Buenas tardes, quería consultarle si se pueden conseguir las cartas de automa dell Euphoria Ignorance es a bliss y que costo tendrían ….. y si pudieran ser en español mejor aun. desde ya muchas gracias

    1. Thanks for asking, but we only sell Automa inside Ignorance Is Bliss. If you’d like the Spanish version, please contact Maldito, our Spanish partner.

  91. Hi! What type of plastic do you use on your components and cases? Is it bpa-free and pvc-free? Thanks!

    1. Peter: We’re checking on BPA, but we do use PVC in a few components (specifically, plastic lids). May I ask why you’re looking to avoid PVC?

      1. Hi Jamey! Thank you for your reply, my concern is the leaching of phthalates from pvc that’s why I was wondering the type of plastic used in your board games. You referred using pvc in some components like lids but what about mechs from scythe or landmarks form tapestry? Thank you!

  92. Hi team, I just received a copy of Pendulum and am missing one bag of the small yellow cube tokens. How do I go about getting replacement bag?

    1. You’re on the right page–just follow the instructions on the first sentence of this page. Thanks!

  93. Hi. I’ve misplaced the rule book for viticulture essential edition. Please can you advise me how to obtain a hard copy. Thanks.

    1. You’re in the right place, but you just gotta read the first sentence on the page–there’s a link for you to click right there. :)

  94. Hi there, is there any chance I can get a couple of replacement clear plastic containers for wingspan, we have been a little heavy handed with ours and a couple of them have split down the side, happy to pay, I know they’re not totally essential for game play but I liked them for keeping the box organised

      1. Hiya, thanks for your reply, I had found these online a while ago but it appears that they have been out of stock for some time on the Europe shop. Is there any other way I can get hold of some

        1. Thanks Laura! We’ll send more to our Europe fulfillment center. Just sign up for a back-in-stock notification there and we’ll let you know when they arrive.

  95. Hi, I bought today a new copy of Invaders from Afar in a store in Zurich, but after I opened a box it appears that one of the green mechs is missing. Should I check with the shop directly or ask here for a replacement? The box was originally sealed.

    1. That’s our responsibility, and I’m sorry it’s missing. Can you please fill out our replacement parts form so we can help?

  96. where can I get more variety of city tokens (the ones that came with the expansion kit are not nearly the quality of the original set)?

    1. What game are you talking about? Between Two Cities? All tokens in the core game and expansions were made using the same process at the same manufacturer. We don’t have any additional tokens to sell–you have everything you need in the core game.

  97. Good afternoon, some of my Wingspan cards are getting bent with creases on the back or have roughed up corners etc. We are avid players that play 2- 3 times a week. I was told I cannot purchase new sets of cards but that I could request some replacements. There are some of our favorite birds and bonus cards that are damaged. I have a picture I can send or attach but I’m not sure who to send it to. Is is possible to get 20 cards replaced? Is there a limit?
    Thanks,
    Cherie

    1. We’re happy to replace those cards, Cherie. Given the durability of the material we use, it’s a bit unusual for them to have creases on the back–might I recommend trying some cards sleeves to avoid that in the future?

  98. Just found that I have a missing piece. Missing from Scythe. One MINE piece in WHITE (pack had 2 x monument). Please send missing piece

  99. Hello, I just opened up Scythe to play it for the first time, but I realized that I am missing one of the Polania farmer pieces (white). The game only came with 7 rather than 8. Please send the missing piece so I have all the starting pieces to play, thank you.

    1. I’m sorry about that missing worker in your copy, Charles. Please fill out the replacement parts form as noted on the last page of the rulebook so we can send the piece to you ASAP.

  100. Hello! From what I can tell, replacement parts seem to be done if you all made the mistake or shipping caused some damages. However, we had a table accident where our folding table fell with a drink and Scythe and an expansion fell off the table and on to the floor. We had some cards/tiles get damaged and would love to replace them. Luckily only 12 tiles/cards were impacted total. I’d be more than happy to pay for shipping and replacement pieces if this is at all an option. Would it be acceptable to put in a request for those parts?

    1. Any reason is a valid reason for us to help you have a good experience with our games in the long run, so please feel free to fill out the form. :)

      1. You all are amazing! Thank you so much for this and being so responsive! I already loved Wingspan and Scythe but never reached out for support for anything. I’m blown away by your service levels!

  101. Hi, I’ve just requested replacement cards for my English version of the Wingspan European Expansion, as most of the cards included were Italian. I’ve had confirmation the request has been received, however was wondering how long it takes to get the yes/no if the replacement is authorised, as I’m really looking forward to playing the game with birds I see in the wild? Thanks, James

    1. James: Thanks for your question, and I’m sorry that many of the cards in your English copy were mistakenly Italian. There isn’t really a yes/no confirmation for replacement parts requests–our helpers simply take care of them, and you should get a package at your door within a few days.

  102. I was directed here after I was bragging about having played Wingspan over 600 times (I’m at 320 plays since Oceania came out) and only have a few cards that are bent or torn! I would love to replace those cards, but wasn’t sure if this request was only intended for products that were received damaged. Since the cards I want to replace were damaged during play, is it ok to request replacements for them?

    1. Absolutely! We’re honored you’ve played Wingspan so many times! Please do fill out the request form and let us know specifically which cards you’d like replaced. Thank you!

  103. I would like to buy the Automa deck for the Viticulture game. Are they for sale?

    I would like to try playing against two Automa players in a solo game.

    1. We don’t sell our replacement parts, but you can always try to fill out the form and see if our helper in your area has an extra deck they might be able to send you. And it never hurts to offer to pay shipping. :)

    1. Definitely! But you’ll need to look for the company that makes Pandemic (just look on the game box–I think it’s Z-Man Games) and make your request on their website. Stonemaier Games does not publish Pandemic or Pandemic components.

  104. Forgive me Jamey, for I have sinned.
    My husband passed me a packet of Masterpiece cards from the Arts and Architecture expansion to open and I clumsily damaged the back of the Topiary card trying to unwrap the pack. Could you please supply a replacement and let me know how much it costs? Card or pack is fine, however it comes.
    My husband is trying to be stoic, and not really succeeding, so I must attempt to write my wrong. I’d be very grateful for your help.

    Thank you,
    Debs

    1. Absolutely! Just fill out the form at the top of this page noting the Topiary card, and we’ll send you it to you right away. You can play without it in the meantime. :)

  105. Hello.
    I bought the Scythe game and unfortunately there were no plastic connectors inside for the battle wheels.
    Is there any chance to get them sent to Ireland or a name of this part so I will be able to look for it somewhere else?
    Regards.
    P.

    1. They should be in a separate bag inside the box, not already attached to the wheels. If they’re missing, please fill out the form and our replacement parts helper in the UK will send them to you. :)

  106. Hello,

    i finally purchased The Wind Gambit two days ago and decided to look at it today.
    Unfortunately i noticed that one of new resolution cards is missing (number 7.). Is it possible to ask just one resolution card?

    1. Sorry for the confusion, but there is no card 7. Here’s the note in the FAQ:

      Am I missing Automa card #7?

      Nope! There is no Automa card #7.

  107. I sent a request earlier… about needing to replace my Tapestry playing board. I also posted the question to the Tapestry Facebook page. Joe Aubrey responded that Stonemaier game would be happy to replace our board for free. I can’t tell you how much that mean to us! I have 3 Stonemaier games and thoroughly enjoy each one. Thank you!

  108. Just got my Wingspan game. Can you clarify what the four clear storage boxes are intended for? Also the box with three compartments that fits under the bird tray. These are not listed in the contents. Thanks.

    1. Hi Catherine! The blue box holds cards. You can fit all the bird cards in two wells and then fit bonus cards and other stuff in the third well. The four clear containers are intended to be used to hold eggs in two of them and food in the other two (mix the food together). Of course, feel free to organize things how you prefer. You can see a suggested method of how to put everything back into the main box on the side of the box-bottom. Happy gaming!

  109. Are you able to purchase replacement cards that have been damaged? I have two bonus cards from my Wingspan card that got damaged and would like to replace them. Thanks

    1. You’re in the right place—just fill out the form, noting those cards, and we’ll send them to you.

  110. **SPOILERS for Scythe RoF ep.3 ahead**

    Just finished RoF episode 3 last night, which was an awesome episode. I was lucky enough to find the target and got to open box A.

    Was just wondering whether I’m missing a component in that box. Is there supposed to an airship stand included in said box?

  111. Hi Stonemaier team,
    Disaster struck last night! After an unusually long game of tapestry last night, I broke a rule and left the game to clean up in the morning. Early in the morning a strong storm rolled in and popped a panel open on the greenhouse we ham we in. I have quite a bit of water damage, the board can be salvaged and the cards are mostly ok. Two city mats, one civ mat are pretty bad (that finish is pretty durable) but almost all of the hexes are toast! What should I do, my group gained a newfound love for the game last night and now we are without! Can I just get a set of hexes? Maybe a new city mst or two?

    1. I’m sorry to hear about that, Ander! Please fill out the replacement parts form so we can help out. :)

  112. I received my copy of Wingspan for christmas and in my excitment I didn’t realize that it was bought in French instead of English. After the game was open I wasn’t able to exchange it at store. Is there a way to just purchase the cards in English?

    1. Hi Jason! We don’t sell the English components separately. I’m sorry we don’t have a better solution for you.

  113. I left a full game of Wingspan out on my gaming table in the basement game room. Upstairs, someone had an accident with a walk-in bath and water from the tub rained on my table. Lucky for me, the water damage was light, a bunch of cards had negligible damage which I can live with; a dozen cards had light damage I’m concerned might effect the wear-and-tear of the cards going forward, especially in shuffling; only five cards were completely ruined. All the cards are bird cards.

    If I provide an itemized list can I get them replaced? I have to replace the five destroyed cards as they are unplayable, and if the cost isn’t too high, I’d pay to have the other dozen replaced as well.

    1. That’s correct. Just fill out the form with the items that need to be replaced. We don’t really sell game parts individually, but you can always include pictures of all the damaged parts and then see if the replacement parts helper in your area has those items to spare.

      1. Thanks! It’s not the first time this has happened. Last year, the table was covered with cards from my Magic the Gathering collection when a much larger amount of water rained from the ceiling, ruining only a few hundred dollars worth of cards.

      2. Today I got replacements for all 20 cards that were damaged. It really is above and beyond that you would replace components you weren’t obligated to replace. I can’t thank you enough. You have my loyalty to your company. I can’t wait for the next Wingspan expansion. Thanks again!!

  114. Hi, I recently got scythe as an early present to play with my family over the holidays. Seems like an amazing game so far but we only played a few turns one night, and the next morning my dog had eaten 3 of the mechs for Polania. Do you guys send out replacements? (for a charge ofc).

    1. Congrats on your dog for the strong opening move! Absolutely–just fill out the replacement parts form and we’ll take care of it. :)

  115. I dont need replacement parts, just need some extra food tokens for Wingspan. And I dont like the 3D printed stuff as they dont match the base game.

    Can I order sheets of the food tokens for Wingspan?

    Love the game – And a shout out to Board Game Geeks ‘Game Night’ crew for doing a playthrough and getting me hooked on it. Ordered it halfway through the show :)

    1. Mike: We don’t typically sell extra cardboard sheets, but we included more food tokens in both expansions. If you have those expansions and you’re still running out of food, you can fill out the replacement parts form to say that you’d like to by a punchboard of food tokens and we’ll see what we can do. :)

  116. I just opened a new copy of the game and the 12 sided science die is missing.
    This is game number 11255/25000 if that helps.

    1. Hi Ian! I’m sorry about that! Be sure to click the link on this page and fill out the replacement parts request so we can send you your missing part.

  117. Hi, I’ve just filled in a replacement form for the hex tile bag from Plan & Ploys. I get it isn’t essential for play, but I find it really useful, so hope that’s ok. It is starting to fall apart after three plays – just wondering whether you’ve had any similar feedback from your wider user/consumer group, or if I was just unlucky…

    1. I think we learned from that bag that we need to request double-stitching on the bottom. I’m not sure if we have better bags to replace it with, but our helpers will let you know if we do.

  118. Hi! My creative juices got flowing today and I’m wondering if there is a way to buy individual bird cards? I want to make ornaments for my gaming group couples using components from the game. I seem to be able to obtain everything I need besides that. I don’t really want to scan my cards in and print them off because it just wouldn’t look the same, nor be the right type of paper. Not wanting it to look janky. :P

    But is buying cards an option? Not a full deck, just the ones I’d want?

    1. Thanks for asking, Scott. This isn’t something we can do often, but if you fill out the replacement parts form requesting a few cards and offer to pay, we can do that.

  119. This is probably a strange question but is it possible to buy an empty Wingspan board game box. I’d purchased from amazon as a gift and the box came very damaged. At this point I don’t have time to return but would pay for an empty box to move all of the components into. The box itself is so pretty and I want the recipient to be able to display their game when they aren’t playing it. Is there a solution for this?

    1. Lucy: I’m sorry to hear that Amazon delivered a damaged box to you, and I appreciate you trying to avoid returning the entire game just for the box. While we don’t have replacement boxes (all boxes we have are in shrinkwrap with full games inside of them), we’re working on a big storage solution for Wingspan stuff, so you’ll be able to get that sometime next year if you want to tell your friend there’s a part 2 to your gift: https://stonemaiergames.com/games/wingspan/wingspan-nesting-box/

  120. Hello,
    Our whole family loves playing Wingspan when we get together, and the only problem is that there are 6 and sometimes 7 of us. Could we purchase 2 extra player mats and token sets? We are planning to buy the expansion, but just learned that it doesn’t include new player mats.
    Thanks!

    1. Thanks for asking! You can indeed buy neoprene player mats to give that a try, but you’ll need to go to a different vendor (perhaps Meeplesource) to buy cubes in a color not currently used in the game.

      1. Thank you for such a quick reply. Yes, we saw the option to buy neoprene player mats, but your website says they are currently unavailable. Any idea when they will be available? We were hoping to have them in time for the family gathering at Christmas.

        1. They’re incoming–there’s a container stuck at port on the west coast with them inside. :) They could arrive any day, so if you request a back-in-stock notification, we’ll let you know when they arrive.

  121. Although I feel ok not having two resources, one iron and one wood, and I miss a 3-coin I certainly imagine I cannot play without any objective cards. I just got the Scythe game from another person that did not knew any piece was missing, so I never played it yet but my understanding is that I cannot play without the objective cards, can I know how to replace them?

    1. Sometimes people overlook the objective cards because they’re shrinkwrapped in the same deck as the Automa cards. However, if you’ve opened all decks of cards and can’t find them, just fill out the replacement parts form at the top of this page.

  122. Hi, my roof leaked and destroyed my Rise of Fenris expansion book/instructions. Is it possible to buy another? I can’t play without it! Thanks.

  123. Our new set of dice, including the nectar ones, have gone walkabout., We have looked everywhere. Can I purchase a new set, please?

    1. I’m sorry to hear that! You’re in the right place, but these comments aren’t the same as the form–see the top of the page for the form to fill out so we can send that card to you (though double check to make sure it isn’t stuck to another card first). Thanks!

  124. Hello Stonemaier Games, Wingspan comes with these handy transparent small containers. Can I purchase more of those seperately? It would be awesome to be able to origanize my other games with them too (I live in Europe).

      1. Thank you for the quick response. That’s exactly what I was looking for. Didn’t know where to look on the website.

  125. I was teaching a ‘friend’ 🙂 to play Scythe last night and as he leant over he spilled a glass of water. I have managed to salvage a lot of cardboard with careful drying but five of the combat cards and four factory cards are beyond repair. I am more than happy to pay for postage as I’m clearly culpable but is it possible to replace these?

    1. Thanks for teaching Scythe, Richard! We’re absolutely happy to replace any damaged component–just fill out the replacement parts form with a list of the damaged cards/mats/boards.

  126. I love my new copy of Viticulture, but the small glass tokens for the wines are chipping as we use them. Thankfully, no one was hurt.

    1. Thanks for letting us know, Nicole. They are glass, so they can break like glass, though I haven’t heard of that happening before. What is causing them to chip? Is it all of the glass tokens or just some of them? Feel free to send us some photos so we can investigate (jamey@stonemaiergames.com)

  127. Hello Folks, I Received my copy of scythe today and as I was unfolding the Board to find the right playing side the image peeled away from the cardboard and unstuck a large section from its corner. I’m sure I could glue it back but I’m apprehensive before making a mess. Do you supply a full board replacement.

    Thankyou

  128. Hi, today i received scythe, unfortunately i realized that the oil and wood resource tokens were missing. how should i proceed to get them? Thank you

    1. You’re at the right place! Just fill out the form linked at the top of this page (the page on which you posted this comment) and we’ll send them to you.

  129. Hi! Everyone in our family loves Wingspan, including a silly pup who wanted to tooth test the durability of a couple of components. Is there any way I can get a replacement food die, 3 red cubes, and 1 red cube? I’m pretty sure doggy damage is not the manufacturers fault. ;)

    1. We’re happy to support doggy damage, and I hope your pup had fun chewing on those pieces. :) Just fill out the replacement parts form and we’ll help out!

  130. Hi! My brother just bought wingspan and I was in charge of putting together the bird house. Which I unfortunately broke in the process. Is there anyway I can get a replacement? Thank you!

  131. Hi! I recently got Scythe and I’m missing a small yellow cube from Crimea. I know shipping just 1 cube it’s plainly dumb, so I was wondering if maybe I could pay for some of the trans clear boxes and get the cube with that? Could it be possible?

    1. Hi Gustavo! We don’t ship plastic resoruce containers from our replacement parts department. But you’re absolutely free to fill out the form on this page for a single cube, especially if it will improve your experience with the game. :)

      1. It’s OK, there’s no need to. I have already made a suitable replacement with a few LEGO parts. In the hypothetical case I need something else at some point, I’ll make sure to mention that. Thanks!!! :)

    1. Hi Tonya! I see your original request. You asked for a “blue” die for Wingspan. Eric sent you a message, asking for clarification because the dice in Wingspan are all wood color. Without a response, Eric was forced to cancel the request. But I see your new request with a picture, which explains you’re actually needing a blue action cube. Eric will get that shipped to you as soon as possible!

  132. Hello I have damaged basically ruined one of my player mats for wingspan the regular set is it possible to get a player mat replacement I just need one and is there a cost or shipping etc anything you could let me know I would really appreciate it thank you very much

    1. Terrance: We can definitely help! Just fill out the form, and if you want to offer to pay for shipping on the form, that’s up to you. :)

  133. A request not for replacement parts, but for additional ones. Is it possible to order a batch of nectar tokens? Happy to pay for them. We still have ours, but often run short. Thanks!

    1. Thanks for asking! We don’t sell components ala carte, but there are some third-party accessory creators (like Meeplesource) that make their own versions of the tokens too.

    2. I purchased the Oceania Expansion for Wingspan and it looks like the silica bag in the dice bag broke open so some of the goal tokens and the end of round token are dimpled. It also looks like the dice dented one of the goal tokens and one of the nectar tokens. I submitted a replacement request not realizing I should have maybe asked here first. I don’t care about the nectar and end of round but since goals are randomized and this added a tactile difference to the tiles, is it something that could be replaced?

      1. It appears that one of the dice was also dimpled. I just saw this after the replacement request. It’s not the end of the world though.

        1. I’m sorry to hear that bag opened up and caused some damage, Carl. I’d recommend playing with the expansion a few times, and if you find your experience is impacted by the dimpled goal token, just let us know on the form which token that is and we’ll fix it. Thanks!

  134. Hello, I have purchased the Oceania game expansion but I have realized that it is missing a board that only contains 4, there is a way to get the missing one

    1. Absolutely! I’m sorry about that missing board. You’re in the right place–just click on the link at the top of this page and fill out the form.

  135. would it be possible to get a new sticker sheet for the Jumanji board game? most of them have peeled off or gone missing.

  136. I asked this a while back and the answer was “no”… Just wondering if replacement score sheets for the Oceana expansion of wingspan are available to order now?

    1. It depends on where you are, but if you’re in the US and you buy a spare scoresheet, it will be the version found in Oceania (we’re still in the process of stocking it in other fulfillment centers).

  137. I just bought your game through Amazon. The blue yoke was missing. Could you send me the one piece.

    1. Of course! We can’t help via this comment, but you’re on the right page–see the link to the form listed at the top of this page. Click that, fill in your information, and we’ll send you the blue yoke.

  138. Just wanted to say thanks to Stonemaier and Devon in Vancouver for sending my missing meeple for Viticulture. Fantastic support. We’ll done!

  139. Hi,

    I purchased a of wingspan a while ago and the box has become damaged over moving transit – is it possible to order a replacement box? Just so so in love with the box artwork and really wanting to have a fully in-tact version

    Regards,

    Jordan

    1. Jordan: I’m sorry to hear about that damage. Unfortunately, the only Wingspan boxes we have are those in shrinkwrap with complete games inside of them. The good news is that we’re working on a big box/organizer solution for Wingspan and all past/future expansions, so you’ll be able to buy that and have a pristine box in early 2022: https://stonemaiergames.com/games/wingspan/wingspan-big-box/

  140. Do you replace bird cards? as the hermit thrush card got wet and damaged whilst playing wingspan. Could just replace whole deck though if that is easier.

  141. Hello. I just bought pie in the sky for my son’s birthday, and when we opened the box we noticed that there wasn’t a pie, friendship, or marker token (the plastic thing) for the two new factions. This seems pretty odd as there is a space to place them in the box. Please advise.

    1. Hi Dan! Those items should have been included in a separate package outside of the expansion box. If you can’t find them please fill out our replacement parts form and we’ll get them shipped to you as soon as possible. Thanks!
      hhttps://stonemaiergames.com/about/replacement-parts/

  142. Hello! We bought the game today and opened it with great satisfaction to find out that it is missing a the mill from the black faction. Could you please help us out? We are here in Mexico and we are very disappointed to see it this happened :(

    1. Yes, of course. Just fill out the form. I’m sorry the mill token is missing, but you can easily play with a substitute token while you’re waiting for the replacement to arrive.

  143. Hello, is it possible to order an additional set of the cardboard food tokens for wingspan? Nothing was missing from the original game, but we are frequently running out of food when we play with 4 or 5 players and we don’t wish to purchase the plastic versions that are offered elsewhere.

    1. Thanks for asking! We don’t offer food tokens ala carte, but we included extra food tokens in the European expansion–if you get that, you should have more than enough for 4-5 players.

      1. Thanks, that makes sense. We have the EE, but sometimes the seed tokens in particular get a little too popular! :-D

        To the artist’s credit, the whole game has a unique feel that just makes the plastic alternatives not fit in as well. Keep up the good work!

  144. Hello! I just wanted give you a heads up. When I received my copy of Scythe two corners of the box were quite damaged – one of the the seam was even split. It doesn’t bother me, as I plan on ordering the Legendary Box. But, I suspect it was due to the tightness of packing. I’d ordered the base game plus modular board as part of the recent Flash Sale and included metal coins and my Ambassador t-shirt, so it was a very full box. Anyway – some folks could be quite upset at something like this and in case there was something that could be done regarding the fulfillment process, I thought you might want to know.

    Kevin

    1. Thanks for the feedback, Kevin! I’m sorry about that damage, and we’ll bring this to the attention of the fulfillment center.

      1. Nothing to worry about. Maybe in my younger days I would have been annoyed, but now – meh. The game is completely undamaged.

  145. Hello, we bought the Hungarian version of Scythe from Delta Vision and I have to say the game is awesome. However we had a little issue with it so the armory of Crimea faction is missing. My question is ther should I contact Delta Vision for replacment or should I fill out the replacement form here?

    Thank you for your answer.

    Greetings from Budapest
    Balint Nagy

    1. Hi Balint! Delta Vision should have replacements and it will be easier for them to ship to you. But if you don’t get a satisfactory response from them, feel free to fill out our replacement parts form.

      1. Hello Joe! Thank you very much for your reply, I called Delta as you advised, and they replaced the missing part yesterday,

        Have a nice day!
        Balint

  146. Hi Stonemaier, we have had a small wine related accident with some of the Wingspan bird cards most of which are from the Oceania set. Is there are way of ordering singular replacement bird cards? Happy to purchase the expansion again if required but just wanted to check if there was a mechanism where we just just order what we need! We are based in the UK if that makes any difference.
    Thanks Chris

  147. I have a problem with a board for Tuscany Essential Edition. Polish publisher printed board with a issue. First time they sent label to cover it and promised to send new board as soon as possible. Now, we received a new board without previous issue but the quality is so bad – colours and texture are different (worse), board folds looks terrible. It doesn’t look like high quality of Stonemaier games as always. I’m very disappointed of what I got from polish publisher. Is there any chance I can get board in English directly from you? I would like to have and enjoy a complete game as I suppose to have.

      1. Hi Jamey. As another owner of a Polish edition of Tuscany EE, I sadly must confirm the quality issues of reprinted boards. I find your offer to replace it with an English part generous and yet another proof of great SM customer support. However, before filling out the replacement parts form, I would love to wait and see whether your reaching out to the Polish partner results with a change of approach (I, for instance, still hope for additional boards being printed with next Tuscany print run and wouldn’t mind waiting several months for it). I would highly appreciate if you could be so kind and let us know of an outcome.

      2. Thanks for your answer, Jamey! I sent the request and got a reply very quickly. I am impressed with your generous and friendly customer service!
        At the same time, I agree with Robert – I think it is very important for many Polish customers to clarify this problem with a Polish publisher.

      3. I’m in the same boat as Anna and Robert here. The replaced board is nowhere near the quality of the original one (especially due to board folds). When Phalanx announced they would replace the board with errors and temporarily fixed the issue by sending out the stickers for the premiere, I believe most people were happy to wait for a replacement that was of premium quality. However, the new boards we got is not the solution we were looking forward to. Thank you for looking into that!

        1. We’re talking to Phalanx to ensure they reprint the board with the original manufacturer, Panda (instead of the other printer they used for the replacement board). It will take some time, but they will be the ones to provide replacements for you, given how widespread this issue is for them.

      4. Hello Jamey. I’m also very upset with new replacement board from Polish edition of Tuscany EE but now Phalanx made a statement that they will once again replace boards. This time with proper print quality. This is great news and thank you for your support.

  148. Hello Jamey. I have a question about the request form. We have played Wingspan so much that our dice tower has seen better days and is getting a little flimsy. Is the form only for inquiries about product just shipped or would our situation fit as well? Thank you for your time

    1. Cool! We can certainly help with that if you fill out our form. :) Please be specific on the form about what a “player 5 card” is, as each player doesn’t have their own cards. Maybe you mean the player mats?

    2. Hi Phil! If you mean the 5th Swift-Start guide, then there is no 5th guide. The 4 guides walk each player through the 4 main actions, so there’s no need for a 5th guide. :)

  149. Hi there, we have just opened our brand new Wingspan game and setting up to play when we discovered that the tplayer mats are plain brown mock leather and not colourful with habitats or with annotations to show where to put cards etc. Any advice please. Happy to send a photo. We obviously can’t play without the correct mats. Many thanks. Peter Bassett

  150. My brother bought me Viticulture Essential for Christmas. When we opened the box we realised it was an Italian version. Is there any chance I am able to buy the yellow and blue cards plus the expansion cards (I assume that’s what they are as we didn’t use them when we tried to play the game)?

    1. Anna: Thanks for your questions. There are no expansion cards in the core game, only core game components. We can replace any components in an English copy of the game, but since you have the Italian version by mistake, I would suggest exchanging/returning it and getting the English version, as there are quite a few components beyond the cards in the English version for which you’ll need English-language components.

    2. Hi folks. My wife bought me Kingsland for Xmas but player 5 card missing from contents. Haven’t played it yet but looks fab. Kind regards Phil

      1. Thanks Phil! I don’t know what Kingsland is (it isn’t a Stonemaier product), but if you track down the publisher and fill out their replacement parts form, I’m sure they’ll send you the missing cards.

  151. I received my Scythe Realistic Resource Tokens. There was Metal, Woos, and Food but no oil? The pack said it was supposed to have 20 of each.

    1. I’m sorry about this packing mistake. Please fill out the replacement parts form on our website to indicate the missing oil so we can send it to you.

  152. I got Viticulture and Tuscany KS edition as a give-away from my friend. I opened the box and found out that 5 out of 20 “summer visitor cards”, plus all the 15 “advanced summer visitor cards” and all the 16 “new summer visitor cards” are missing. I really need those cards to play the game. Is there any way I can buy back those cards? Thank you.

    Domingos

    1. Hi Domingos! We have a replacement parts form for just this sort of occasions. But we only actively stock components for versions of games currently in print. Viticulture: Essential Edition and Tuscany: Essential Edition are the only editions currently in print. Go ahead and fill out the form and we’ll see what we can dig up for you. Thanks!
      https://stonemaiergames.com/about/replacement-parts/

  153. This is a great service. Thank you very much for providing it. Like Luke (below) I am in Sydney and was missing one part (from Viticulture) and one I lost (from Scythe). They were posted within a week. Thank you Helen.

  154. I filled in a replacement form a few minutes ago for eggs in Wingspan.

    First, I want to mention that the game is gorgeous, and the care that went into the design, both artistic and play, is obvious. It is a pleasure to play and simply gaze at.

    To be clear about my request, I have a full set of eggs (about 75), I was looking to discover the cost to purchase more, because we always run out (5 players = 125 eggs).

    I would suggest that the # of eggs be increased. The # of seed tokens is often not sufficient either, since they are frequently cached in the game.

    Our birdfeeder construction did not go so well, but nothing tape couldn’t fix. I have a high quality wooden dice-roller from Michaud Toys that I recommend as an alternative to others that are clumsy like me.

    Are there any recommended after-market holders for each player’s action cubes and food tokens that would fit in the Wingspan box? Or holders for the food supplies?

    Once I solve that issue, I look forward to purchasing a few more copies of Wingspan. It has caught fire in our extended family as we isolate together.

  155. I just wanted to say that I was extremely satisfied with the prompt service from StoneMaier games in regards to replacement parts. I was missing a single piece in my Scythe box and upon filling out a simple form, they were in contact straight away and posted the piece to me in Sydney within a week. I wish all board game companies were this dedicated to their customers. Thanks guys!

  156. We just opened out Wingspan game and it is clear that it belonged to someone before us! Some of the little packages had been opened and there were food spots on the cover–none of this is a problem. However, we are missing the #5 goal card and there are only 3 of the little plastic boxes (assume for containing parts), are missing. Please advise. Thank you! Barbara Bogue

    1. Hi Barbara! If when you say “the #5 goal card” you mean the “fifth Swift-Start Guide” then I can reassure you that only 4 come in the box. The four included teach all players about the 4 main actions, so there is no need for a 5th player Swift-Start Guide. As for the plastic boxes, those are considered bonus inclusions are not listed on any components lists. We can’t replace those. But if you’re missing anything else, feel free to fill out the replacement parts form on this page. Thanks!

  157. I bought Wingspan from my local store. Only four dice. I bought this to play Saturday with my friends. Do I need ALL five dice to play 3 players? Or should I be good?

  158. Hi, I sent a request for replacement scythe game board, star Piece for saxony And upgrade piece for saxony. I received the board and the upgrade piece but the black saxony achievement star piece did not arrive. Was it a separate shipment? Thank you

    1. James, they would have been shipped together, so it sounds like we forgot to include the missing star. I’m sorry about that, and we’ll get it to you ASAP.

  159. Hi there
    Today I received my parcel but in that I didn’t get the resource tray which I ordered
    Please help to whom I contact
    Thanks

      1. Thanks
        Today I got my resource tray and the missing coins from your fulfilment center
        Thanks once again
        Bhalender

  160. We just opened our new copy of MLSPie in the Sky, and it’s missing the action pawns, friendship tokens, and pie tokens. What do we need to do to get a copy? Thanks!

    1. You’re in the right place–just look at the top of the page for the form! Those tokens should be in the package (not in the game box itself), but some retailers may not realize they need to include them. If you bought it from Stonemaier Games, they should be among the shipping materials.

      1. Can you clarify that there are action pawns/friendship tokens/pie tokens available for the fox and owl kingdoms? They’re not listed on in the manual, but it seems like they should exist. I asked the retailer I bought the game from and they said they hadn’t heard of any of these.

        1. Hi Robert! Yes, these components come in an extra bag outside of the box. The retailer should have received these items from their distributor, but we’d be happy to send yours to you if you fill out a replacement parts request above. Thank you!

  161. Thanks Jamey
    No need to send replacement of coins as you said that it will send by other team sorry to disturb you as for just 4 coins I don’t want that your company waste 10 to 20 dollars on postage . My replacement reference number is RP-4683 just discard that request.
    Thanks once again for your help

  162. Hi there
    Today I received the Scythe metal coins from UK seller but after opening them I came to know that 4 piece of $10 coins are missing I know that it will not effect the game as I have card board token but few days back I became one of your Champion and purchased metal mech Scythe 4 pc and many other things( order number 78771) which are not shipped till date So I am just writing here so that if you can put 4 coins of $10 Scythe game will be good.
    Otherwise I’ll be fine as I already told you that I have complete set of coins which comes with the game Scythe
    Thanks

    1. Can you please fill out the replacement parts form so we can help? It’s right at the top of this page.

      1. Hi I send the same post on (Realistic Resource Tokens: Top Shelf Gamer) is that fine or I have to fill the English version form of Scythe as 4pc of $10 coins missing
        Thanks for such fast response
        Warm regards

        1. If you formally requested replacements from Top Shelf Gamer, you don’t need to request them again from us. But if you haven’t already submitted a replacement parts form from a vendor, please submit the form so my helper in the UK can send you the missing coins.

          1. Hi Jamey
            As my order 78771 still not shipped to Australia so that’s y I want that if your team members who will prepare my order put those 4 pc of coins $10 in that as if It comes separately from any other country it cost lots of postage then I don’t bother for those coins.
            Thanks

          2. I appreciate that, but our replacement parts helpers are separate from our fulfillment centers.

  163. We have Scythe and have enjoyed playing it the last 2 years. Unfortunately, my husband spilled an entire cup of coffee all over the board. We now have rules for no drinks near the game board. Anyway, it’s my son’s game and I was wondering is there anyway to purchase the board only since all the other pieces where saved with the exception of 2 cards?

    1. Chris: We’re happy to help! You don’t need to pay for the board or the two cards–just fill out the replacement parts form, and you’re welcome to note on the form that you’d like to pay for shipping.

      1. Hello, I bought Scythe in Essen in 2016 at SPIEL in Essen. Because the board had a tear at the edge of the game and ALL encounter markers were not printed in the center (I had sent photos for this), I had already mentioned these defects here. I should then give my email address so that I can be contacted about these shortcomings. Unfortunately, there was never an answer. Unfortunately I was very disappointed and didn’t feel like it anymore. That’s why it wanted to appeal to Stonemaier Games again at SPIEL 2019. Unfortunately, Stonemaier Games had no booth in 2019. That’s why I’m trying again and I hope that the service now works better than in 2016. Maybe I was unlucky enough that my email to Jamey Stegmaier was overlooked.
        I have the game in German without a receipt because I bought it directly from Stonemaier Games for € 80.

        Best regards
        Thorsten Kempf

        1. Thorsten: Thanks for your note. From what I can tell, you contacted the company from whom you bought the game (Morning Players was at Essen), but Stonemaier Games is responsible for replacement parts. If you filled out our replacement parts form (which I don’t see a record of), you definitely would have gotten a response. You’re welcome to do so now if off-center cards have impacted your experience of playing Scythe over the last 4 years.

  164. Hi! I recently bought Wingspan and I was working on punching out all of the pieces after opening the box. One thing that I was a little confused about is the birdhouse assembly. The Birdhouse Tray parts A and B don’t seem to have clear perforations to help me punch out these parts. Is this expected? Here are photos of what I am seeing:
    https://imgur.com/gallery/wdDB20m?s=fbm

    Is this expected and I am supposed to rip out the pieces or is this something I should request a replacement for?

      1. Thanks for the quick response, Joe! I just filled out the form and literally as I clicked “Send” on the form, I noticed the subtext beneath the address submission that instructs me to include my country, which I forgot to include. If there is any confusion, my country is the USA.

  165. Thank you Joe Aubrey for replacing our bird feeder in Wingspan! We have been playing “Birds” for well over a year now & have introduced the game to many people. During the Covid-19 social distancing, we have played Wingspan so many times ( through Zoom) that our bird feeder is a bit dilapidated. We could play without it, but it wouldn’t be the same.
    Thank you so much!

    We received a speedy response too. We will have to look at the other Stonemaier games!

  166. Hi there,
    I bought SCYTHE, the basic game, yesterday and when I opened it, I was caught by surprise; not only was the box a bit damaged on the inside but also the buildings and structures from the Nordic Empire were missing and in their place, there was 2 packets of structures and buildings that belonged to the Rusviet Empire! Also, one of the Power Dials was damaged at its corner. The game was sealed when I bought it from Fantasy Shop (Greece) and I’m very sad for all these damages and missing stuff… Is there a way of replacing the product ASAP, because I want to play it with my friends! Please tell me what to do.

    1. Hi Evangelos! We don’t accept returns from other stores, but we can replace components that are damaged. You’re on the right page here, just click on the link at the top of the page and fill out the replacement parts form. One thing to note: we can’t replace the Scythe box. All of our boxes have full games in them! But the Nordic buildings and a power dial can easily be replaced. Thanks!

  167. Hey I ordered Wingspan May 5th it still hasn’t come. Do to the pandemic maybe it just takes a bit longer. Has anyone else waited a bit longer to get a game?

    1. Thanks for your order, Alexa! I looked it up, and it was actually a preorder–you can search your email for the confirmation using this product listing: “Wingspan (in stock in EU & AU; July preorder for US & CA)”. We’re currently out of stock, hence the preorder (the reprint will soon finish production). If you would like to cancel your preorder, please send a message to contact@stonemaiergames.com

      1. Ok I tried it again I think it went through. Sorry for the confusion. Do you know when the refund will take. I’m not in a rush just would like a time frame if possible. Thanks

        1. I’ve already processed the cancellation, so you should get the refund today or tomorrow.

  168. i purchased the wingspan game today and never received a confirmation email. please confirm it has been ordered.

    1. Thanks for your preorder! Your confirmation number is 71509 (it’s probably in your spam folder). We’ll ship it to you when Wingspan is back in stock.

    2. Hi Romana! Looks like we had your email incorrect on the order. I’ve re-sent your confirmation email.

  169. I love the game and have bought all expansions and just about everything else I could find. Unfortunately I am now only just getting around to opening and examining some of these. I am missing some cards from ‘The Wing Gambit’. I have filled out a missing parts form – hope to hear from you soon. Great game by the way – loving it.

  170. Hi folks,
    I’m embarrassed to say it but I can’t find the Replacement Parts form…:-(
    My copy of Wingspan is missing the goal board. How can I give you my details?
    Many thanks
    Mike

  171. Our Scythe group has had lots of combats, leaving our entire combat card deck worse for wear. Is it possible to purchase an entire new deck of combat cards? This time I would certainly sleeve the whole deck.

    1. Hi Ben! Just fill out the replacement form and be sure to say that you’re willing to pay for the whole deck. Depending on where you live, one of our replacement parts helpers may be able to work something out with you. :)

  172. You’re at the right place, but you need to fill out the form. Please look at the top of this page for the link.

  173. hi jamey !!!

    my scythe boardgame includeing 3 blue new recruit …… 1 blue recruit lack

    this game playing 4 blue recruit tokens ~~

  174. I just want to say how pleased and grateful we were to receive a replacement card for Wingspan so promptly and easily! We love the game, and were so sad when one of the cards got damaged. Excellent customer service. We also love the new expansion and hope there are more to come!

  175. Can you guys please work on your quality control? Just bought Tapestry, and as soon as I opened the sealed box, it was immediately obvious that the bottom box was completely split down one corner. Making things worse, there was one piece of scotch tape on that inside corner, so someone had knowingly tried to fix a damaged box and sent it out damaged anyway.

    I reached out to you guys and was told that you won’t replace the box, and was told to contact CoolStuff Inc, where I purchased your game. They also won’t replace the box or let me return it. The top box is starting to split in one corner (different corner I think) as well. So right out of the gate I’m stuck with a damaged product. Not having a lot of faith in your games at the moment.

    1. Jim: Our manufacturer uses machines to print and assemble boxes–the machines do not manually tape damaged boxes (rather, damaged boxes are simply discarded and recycled before they are shrinkwrapped). I don’t know what happened to your box, but it didn’t happen at the factory, and I’m sorry this happened to you. In the future, if you buy games directly from our webstore instead of from another retailer, we can certainly help out when a box arrives damaged.

  176. HI, how i can get 2 pieces of tapestry? A mushroom token and a gray house, im from México, how I can get it?

  177. Hi! So i bought Scythe hearing great things about the game and customer service, so when i opened my box amd saw that one plastic bin was crushed and the other missing i wasnt worried and sent in a request for replacement. The response i got was shocking. Quick response, “we dont replace those” with a link to the store where i can buy them! What??? So i sent a follow up in disgust where i got a reply stating that they are items we include in the box for free so they dont get replaced? I was blown away! If u include it in every single box, its part of the box! If i paid for it just like everyone else, i should get it! The ones i got were broken or missing and your customer support was for me TO BUY THEM? I just dont know what to say… im EXTREMELY disappointed and think i am done with this company. My interest in wingspan and tapestry is now next to nothing. What if i buy those games with missing pieces and find out those are parts that “you dont replace”, but i can buy for an additional cost to me from the site. Wow, just wow. I dont know what else to say…

    1. The plastic containers aren’t on the components list for Scythe. They aren’t officially part of the game–they’re a bonus extra we include for free in some copies of the game, so you didn’t pay for them.

  178. Hi Jamey,

    I just bought a Viticulture Essential Edition copy and sadly discover the lack of the purple vineyard mat and a blue trellis token broken. My copy is in english and my question is if you consider Mexico as part of South America because I don’t find any option that fulfill my requirement.

    Thank you in advance four your time and consideration to this subject.

    1. We can ship to Mexico! It’s much easier and more reliable to ship to the US, though, in case you have a shipping option here.

  179. Hey Jamey, any chance I can somehow get a replacement card for one of my cards in Wingspan? Someone put coffee on it :(. I’m happy to pay for it :)

  180. Hi Jamey,

    After opening my copy of Scytche box I noticed that it was missing one blue upgrade (technology) cube. Already filled the form. Thanks in advance!
    Excellent game!! :)

  181. Bonjour, je viens de recevoir, Scythe Modular Board. Les bord du plateau sont endommager.
    Je suis en france, pour c est extention je suis passé par la boutique Stonemaier games store. quel est le formulaire que je doit remplir. Merci

    1. I’m sorry about the damage. Please fill out the primary form–Stonemaier will handle the replacement.

  182. i have had my Scythe Modular Board arrived today and it is damaged i have left a massage on missing parts but am not sure if this is right place to put his
    if you could let me know
    thanks paul

    1. The replacement parts request form is indeed the right place to request replacement parts. :)

  183. Hi Jamey.

    I’m writing to you from India and love your games esp. Viticulture and Wingspan.

    I just realised i’m missing certain components from my Viticulture box and iv made a request through the google form on your website earlier this morning. While making the request, i have shared a Tampa, FL address from delivery (to save on both the shipping costs and delivery time) as i have a mule flying out from Tampa later this month. However, i have just been told that the mule is flying out by 20th and not 30th as i had earlier been informed.

    I know its a short timeframe, but would it be possible for you to deliver the missing tokens by 20th. No stress if you cant, il have to make alternate arrangements to get them to India. :/

    Thanks much.

    An avid fan.
    Suket

  184. is the form linked here the right one / hooked up right? I filled it out on the 28th, but didn’t receive a response.

    I filled it out again just now, and didn’t get an automated response, is that normal? I also wanted to make sure I didn’t create a duplicate request.

    1. Ian: We have your requests. After you submitted your request, you were taken to a screen that showed the following text (I just tested it, and it works):

      Your request has been received and will be processed soon. You will not receive another confirmation (we receive a lot of these requests, and we focus our efforts on shipping, not correspondence). You should receive the replacement parts within 10-14 days unless we’re out of stock of a certain component. If you haven’t received anything after 2 weeks, please contact Alan at alanstonesm@gmail.com.

      Also, while you are not obligated to pay anything, sometimes people ask us if they can pay for postage/packaging/labor. The answer is that you’re welcome to PayPal to stonemaiergames@gmail.com after you receive your replacement parts (but it absolutely isn’t required–we do not expect you to pay anything, as we consider this our responsibility).

  185. I bought the Scythe game from an individual but the game came with 3 missing factory cards. Factory cards 2, 8, and 10. Is there any way to purchase those cards? I didn’t see them listed on the site.

    1. Daniel: It might just be that they’re sorted out of order or are mixed in with the encounter cards (they’re the same size). However, if they’re definitely missing, please fill in the replacement parts form at the top of this page so we can send them to you (no purchase necessary).

  186. Thank you Jamey and the rest of your staff. Incredible to find a company these days that will replace a part to a product with absolutely no hassle. Great customer support and service.

  187. Hello,
    Is it possible to get the corrected specialist cards for euphoria in french ?
    Or just a list of correction ? even a list of the specialist to remove could be ok.

    1. I’m sorry, I don’t know anything specifically about the French version of Euphoria, as it was published by a company called Morning Players years ago.

  188. Can I please find out if I am on the list for the Asia region shipment? Victoria from Singapore. Missing a purple popularity heart scythe token from the expansion, thanks.

  189. I’m filling in a missing parts replacement, but I was frustrated to find that when my wife and I took this game to the cottage as our new game for a week-end that we had two purple decks of cards and no blue deck. It’s nice that we can request these parts, but what I had wanted was to play the game.

  190. 1 power dial of Vesna
    1 power dial of Fenris
    1 mine wooden structure of Rusviet (red color)
    (please ignore my previous request because it’s typos, I missed the pieces of power dials of Vesna and Fenris not custom dices)

  191. Hi there. I had a broken red mech when I opened my box. I’ve filled out the form but never received any news. Is it because the piece cannot be replaced? Thanks in advance

    1. JP, it looks like you filled out the form on February 17, and our helper in Canada shipped it to you on February 21. If you still haven’t received it by next week, it probably got lost in the mail, and you could fill out the form again. Also, in the meantime, a touch of glue should make the mech good as new (that’s how they’re originally pieced together at the factory).

  192. Hi Jamey,

    I have lost a singular red upgrade piece (for the game scythe) and I am wondering if you can help me with a way of replacing it

    Many thanks

    May

  193. Jamey (if I may), I’m really impressed for such a great customer services and carrying for customer like in your company. I’ve got from you the missing part – purple star, it was delivered today. I wish everyone such a good customer care. Your firm could be an example for others companies how to treat customers fairly! Thank you very!

    Best regards,
    Andrzej

  194. Hello, I filled the replacement parts for viticulture tuscany essential edition 12 days ago (I’ve lost purple star). So as I haven’t heard from you or received anything yet what do I do? I’m from Poland, so is it a problem with sending?

  195. Hey Jamey,

    I’m in a similar situation as Jon above. I recently recieved my copy of wingspan and one corner of the box is smashed pretty bad. I’m in the US. Thanks in advance!

    Scott

  196. Hi,

    I’ve just received my preorder for Wingspan as a Champion, i.e. directly from you. The box has been mashed in transit (components are fine I think, but one box corner has been badly damaged). It says above that I should contact the retailer about this and you don’t replace boxes, but you are the retailer, so… what should I do? I’m in the UK.

    Incidentally, I’d get on to the fulfillment center about their packaging, the way they packed it, damage like this was inevitable (just in a cardboard box with packing peanuts underneath the box, nothing protecting the other five sides).

    The game itself looks gorgeous by the way, the bird living missus loves it!

    Thanks!

    Jon

    1. Thanks Jon! I’m sorry for not seeing this earlier. As we discussed on Facebook, Spiral Galaxy is going to send you a new game, and I’ve talked to them about their packaging methods (the other photos I’ve seen have featured quite a bit of packing material on the sides).

      1. Thanks. :) Don’t worry about it. You were incredibly quick on Facebook and this is faster than I’d expect, especially with the time difference. You do not have to apologise for your customer service, which has been excellent here!

  197. Hello. Im missing 2 of the reputation pieces for charterston. **(Blue)** May I have 2 of these please?

    1. Of course! I’m sorry that they’re missing. Just fill out the form on this page (scroll up to the top–you’ll see it).

  198. I filled out the form to get replacement parts for my Scythe game. I was wondering which carrier service should I be expecting, i.e. USPS, FedEx, or UPS?
    Thanks and I love the game!

      1. I filled out the form a week ago. So if I don’t hear or receive anything yet, I’m just to assume the form was received and the parts are on the way? Ideally I’d like to have a tracking number

        1. Shane: We received your request for “blue faction wooden pieces” on September 29, at which point you were sent an automated response confirming that we had received the request and that it would be sent within 10 days. It was shipped to you on October 5, so you will receive it in a few days. Adding tracking to these small shipments significantly increases the cost–it would add thousands of dollars to our budget each year.

  199. Hello, I ordered some replacement parts and got the wrong one. I asked for the Polania character and got the Togawa character. But just to let you know that character came incomplete, with the arm that has the staff and the monkey on it. I just wanted to let you know. I am a huge fan of you guys, I have all the expansions metal coins, and the bigger board(and of course the base game).

    1. I’m sorry about that, Braden. Our replacement parts helpers sometimes make mistakes, and I’m sorry that was the case here. I will have them fix the situation ASAP.

  200. Hi, unfortunately I flooded the Scythe Invaders from Afar box and damaged (strongly delaminated) the player’s mats. I wonder who should I apply for replacement parts for you or the Polish PHALANX distributor?

    1. Oskar: I’m sorry about the flood! Because the player mats are language-dependent, please ask Phlanax about them. It may not be possible for them to replace the box, though.

  201. Hello Jamey! I just received a copy of Scythe for my birthday and I played it immediately! I loved the game, and my congratulations on what you achieved with it!
    But… the components have some problems. Some figures are not flat (it’s no big deal ingame), and most wooden components are not perfectly cut (also no big deal). I am still checking if everything else is ok, but two components are impacting the expected gameplay:

    All player mats are very poorly done, with some “slots” larger than others resulting in some cubes fitting and others not fitting at all (we tested with different cubes and colors), also, most of the mats are not flat (flat mats also have this slot size problem, so it is not the curvature), and the print of the bottom layer is not centered at all (no big deal, but it ads up). None of the top-row slots are large enough in any of the mats, not even forced the cubes would fit.

    The cubes. As noted, wooden components are not perfect but weren’t a problem, except the cubes. The cubes aren’t cubes, but cuboids. This was tested with the mentioned narrow slots and, while still not fitting, would “fit more” on some sides than others.

    I tested thoroughly if the cubes were ok and if it was only a mat issue, but they simply aren’t cubic. I feel this renders the multilayered mats useless, and feels actually worse than having simple printed cardboard for mats.

    May I fill in the form for these two issues?

    1. Eduardo: Thanks for your note. Why don’t you send me some photos of these cubes in and out of the mats, and I’ll let you know if it’s something we can replace? I’m at contact@stonemaiergames.com. In the email, please elaborate on how the slightly askew cubes make the player mats useless–I’m not quite understanding that, but perhaps the photos will help.

  202. I play scythe a lot with my friend who owns the game. Unfortunately I discovered that one cube was missing from the faction I had played with last time. Maybe it got dropped and we didn’t notice. I’m writing to suggest that you consider adding extra pieces to new editions – some of the small pieces from each faction – I suggest for each faction supply 2x extra upgrade cubes, 1x extra enlist markers and maybe 1x extra star. Those are the most likely to be lost/broken over time and I can’t imagine it would add much to you production costs.

    1. Robert: Sure, we replace missing parts all the time. I appreciate the suggestion, but that would result in an immense amount of wasted expenses and components. I’d prefer to stick with our system of quickly and expediently sending parts to those who request them. They comprise a fraction of a percentage of the number of nearly 2 million units of various products we’ve produced.

  203. Hi there, I had purchased your game and was over at a family event setting it up when I found that I was missing a couple pieces. I was missing the spinners and backgrounds to the spinners from 3 of the factions.
    Rusviet
    Polania
    And Saxony

    I was quite disappointed because I had gotten everyone excited only to find out that pieces were missing. We ended up sharing the two spinners. Overall it’s a great game, I’m just saddened that the game was missing pieces when I just bought it.

    If you could advise me on what course of action I can take in order to get the other three spinners and backgrounds that would be amazing.

    -Michael

    1. Hi Michael: I have good and bad news. The good news is that you’re not missing anything. Combat only ever happens between 2 players, so only 2 power dials are necessary–you can check this in the components list.

      If you’d like more power dials, Meeplesource sells them for us as promos: https://www.meeplesource.com/products.php?posted=1&nobox=true&filter=scythe

      In the future, there’s no reason to be disappointed about missing pieces–we take care of them swiftly and without complications if you fill out the replacement parts form. Your energy is better spent enjoying the game, and you can leave the rest to us. :)

  204. Thanks heaps guys for sending such a quick replacement for broken parts to Scythe. This is me and my girlfriends favorite game and we appreciate such a fast replacement service! Even living in Australia! it was unexpected to have such a quick replacement sent and is much appreciated

  205. I have purchased a game of Scythe, I was amazed at all of the different parts and pieces but shocked to find that one of the bags of faction parts(7 parts) was missing and instead it had 2 bags of the structures for that faction when only 1 is needed. In order to play the game with five players it would be necessary to receive that bag of parts. The pieces missing are 1 action token, 1 popularity token, 1 power token, and 4 recruit tokens of the Crimean(yellow) faction.

  206. I’m in the process of uncorking Tuscany and, when I opened the Property expansion I have the 18 cards but also 4 of the tiles for the main board where I only need one. They’re in prefect shape, could I send them back to you? (also if I find other extra things in my box- not everything has been opened yet)

      1. I thought that you might like them back since you send out replacement parts- shipping on me, of course

        1. No worries! We have lots of spare parts. :) I’d rather save the resources that would be required to ship them back to us. :) Thanks for asking, though.

  207. Thanks Simon! I’m sorry, but we’re all out of the bonus wooden city pieces from the original Kickstarter edition. For a while we had a poll about making more of them, but there wasn’t enough interest.

  208. Hi, I love Between Two Cities, and am particularly fond of the wooden city pieces. I have all the ones included in the retail editions of the base game and the Capitals expansion. Is there a way to get hold of the other pieces at all? Thanks!

  209. Good Morning!

    I have designed and am 3d printing alternate airship models for the wind gambit and was wondering where you got the acrylic stands and bases from. I would like to order a few sets to test out my prints.

    1. We get them from our manufacturer. :) Unfortunately, they’re in short supply (it’s a frequently requested replacement part), but you can just use the stands in your copy of The Wind Gambit to test out your alternate airship models.

    2. Hi Samuel!

      I’m currently looking at 3D printer for the same exact purpose you mention, I stumbled upon your comment. My choice on a printer model isn’t made yet, I was wandering if you had any success with yours and was willing to share some advices?

      Cheers!

  210. Hello Jamey, I have filled up the form already but would like to log my issue here as well.

    My Scythe is missing White star and tech tokens. Instead, there were two packs of Yellow star and tech tokens.

    My Viticulture on the other hand has two broken Orange structures. I have attached a link to the images in the Google Form.

    Thanks.

  211. Hi Jamie,I am missing a blue Trellis token from viticulture. I would filled the form now but I would also like to get the metal coins for viticulture. Is it possible to arrange something here? Thank you :)

  212. Hi jamey, Just filled out the form as my copy of scythe was missing a single blue upgrade cube (and had one extra blue upgrade star instead)
    Hope you can help soon, this game is excellent! :)

  213. Played yesterday and glad to see it holds up to my expectations. Problem was that I was missing a blue star token. Filled out the form. Hope you can help.

    P.s. right after playing, ordered Wind Gambit and Invaders.
    thanks for the fun!

    1. You did the right thing in filling out the form! You should have gotten an automated message immediately afterwards indicating that we will help (if not, check your spam folder). We literally get thousands of replacement parts requests a year, so we don’t individually confirm each one–we just take care of it, and you get the part within 10-14 days.

  214. Thank you for quickly sending me my missing Viticulture piece (yellow wine bottle), got it in less than a week. We could have played without it but now the box feels complete! Please keep up the great work with your great games!

  215. Hi Jamey!

    I just bought Scythe few days ago and the game is really amazing, we are really enjoying it.

    The problem was that the game arrived without 3 technology red cubes.

    I know that could be hard to send only these 3 pieces, but it has been more difficult for me replace them because I can not find them in any store. We replace this cubes with another faction cubes but the the problem is that we can not play more than 4 players at the same time.

    I can pay for this if it’s necesary, just want to have my beautiful game complete

    1. Ulises: I’m sorry about the missing cubes in your copy. Please fill out the form at the top of this page and we’ll send them to you ASAP.

  216. Hi,

    I’ve recently bought scythe and seem to be missing one star for the Crimean faction! Happy to pay for postage since it’s only one part,

    Let me know if this is possible! Cheers!

    1. You’re almost at the right place! Just go to the top of this page and fill out the form. You don’t need to pay postage for our mistake. :)

  217. Hi, love the game (Scythe) and received a copy over Christmas, opened the box today and I had two bags of food tokens and no oil. Put in a replacement request.
    I put in a request for “oil resource tokens” hopefully it is understood that I meant “20 oil resource tokens” as I see you directing other people to write in that format in the comments.
    Thanks in advance!

  218. Greetings, I finally managed to play with my collector edition of Scythe and I noticed that I got one more yellow star and one less yellow worker. I already asked for replacement. How to pay thou ?

    1. You’ve done everything you need to do! There’s no need to pay for a packing mistake we made in your game. :)

  219. Hello Jamey,

    My fiance bought me a copy of Scythe for Christmas. Unfortunately when i opened the box, i found 1 bag of food resource tokens, 1 bag of oil resource tokens, 2 bags of wood resource tokens but no bags of metal resource tokens. Is it possible to get a bag of metal resource tokens please? I can send back the extra wooden tokens if need be.

    Thanks,
    Greg

    1. Greg: You’re on the right page but the wrong place. Just fill out the form at the top of the page, asking for “20 wooden iron ingot tokens,” and we’ll send them to you. :)

      1. Ah my apologies for not reading the site… Seems silly that I missed something so clear. Thank you very much for the quick reply!

  220. Hallo.

    I bought a Japanese version of scythe
    I accidentally discarded part of the mats and cards

    Can I purchase discarded cards etc?

  221. I had a problem with a mis-packed Scythe metal coin upgrade kit.
    10 more $20 coins :-) but no $3 coins :-(
    I contacted Meeplesource (where I purchased the coins) and they directed me to here.
    I filled out the form (via my phone – kudos on the interface!), offered to return the extra $20’s
    In a matter of a few days my $3 coins showed up – and no need to return anything.
    Amazing policy – top notch service – high quality items. I cannot say enough good things about the company. Thanks so much. Very happy customer.

    1. Thanks Nicholas! I appreciate you offering to return the coins, though hopefully you can put the extra $20 coins to good use. :)

  222. Hi Jamie,
    I recently purchased Scythe and the top layer of the board is pealing off, like there wasn’t glue there. I was just wondering if there is anyway I could get this replaced or fixed at all?
    Thanks
    Matt.

    1. Matt: I’m sorry to hear about this–thank you for letting me know. If it’s just starting to peel, you could apply a little glue to it and it should be fine. If entire sections of paper are already coming off, you could still try to glue it, but most likely we’ll just need to send you a replacement in that case (fill out the form at the top of this page if that’s the case).

  223. Hi Jamey,
    I received The Moors Expansion, but it only contained the Summer cards and the harvest machine reprint (which upon comparing, the one I had seemed the same). I filled out the form a couple weeks ago, but haven’t heard anything back yet.
    Thanks!
    Zac

    1. Thanks Zac! I can see that you filled out the form on September 9. I’ll check with my helper to see if the winter cards were sent; if not, I’ll make sure they’re sent today.

  224. Hi Jamey,

    I damaged one of my vineyard mats and i want a replacement and i cant find anything about payment in the form. I would be grateful if you told me how much does one vineyard mat cost and how to pay.

    1. Thanks for your question. We don’t charge for replacement parts–you can just fill out the form with what you need (please specify the player color of the vineyard mat). Of course, if you feel responsible and are compelled to pay a few dollars for shipping, our PayPal address is stonemaiergames@gmail.com

  225. Hi Jamey,
    I just filled out the form to ask for Euphoria recruit cards, but meant to do so as a way to ask for “replacement parts”, not missing. My Euphoria box had everything in it, it’s just in German, and I would like to get the English version of them. But I’m happy to pay for them. After filling the form out, it feels this is intended for damaged/missing parts only.

      1. Thanks for your quick response, Jamey! Mark from your team got in touch via email already. Regards.

  226. Hi Jamey!

    Just finished filling out the form regarding my request for a replacement meeple (white male) for Tuscany Essential Edition. :) I’ve been a big fan of SM Games since I started with Between 2 Cities, Viticulture EE, and after I got my copy today, Tuscany EE. :) I hope it’s possible to replace the said component even if I live all the way in the Philippines!

    More power to you, sir!

    1. Thanks Christopher! I have a helper in Japan who handles replacement parts requests in Asia, so you’ll receive it from him. :)

      1. Thank you for your quick response! :)

        May I have his e-mail? :) I’d like to send the pictures/product number to him so that we save on time and effort. :) Hopefully, that’ll also make his job easier!

          1. My e-mail is acting up. The message just gets stuck in my outbox. Very strange. Have you received it yet? :) I can resend it later when I wake up if you haven’t.

  227. Wow thanks for speedy answer.
    I sent you a mail.

    Checked your link but it ends up over 24$ because of shipping :(

  228. Hey there, long shot but thought I’d try, I just bought a collector edition from someone last week (EXPENSIVE) after trying the game at a conv and really loving it. (For once that I’m not disapointed with the hype).

    However he couldn’t find the food 3d tokens so I’m left with the 3 others.
    Would there be a way to get hold of a set to complete?

    I understand this has nothing to do with your customer service, but thought I’d try my luck.
    Hence why I didn’t submit a request via the google doc.

    I will still love your game whatever the answer may be. But crossing finger anyway ;)

  229. Hey, I bought a copy of Europhia that had been damaged before I bought it (somebody drew all over the game board with pen). Since it was damaged before I bought it, I obviously don’t have a right for a free replacement, but is there somewhere I could buy a replacement game board?

  230. Hello,
    I just submitted a request to replace my automa deck for VEE. My game came with a German version, but everything else was English or double-sided English and German. Just a funny mix-up, I guess. Thanks!

    1. Ting: Thanks! Sorry about that. We’ve seen that happen on a few dozen copies, and we’re happy to replace them.

      1. Jamey, Thanks for a quick response. I just got the deck, but it’s German again! :) I actually needed my German deck replaced with an English one. I’m happy to return this deck.

  231. Hi, I submitted a request for a replacement part a couple weeks back and haven’t received a response yet. Just wanted to make sure you got my request. Thanks

    1. Trevor: We received your request on January 30, and my helper in Canada sent it to you on February 3. The e-mail address you entered on the form is different than the one on your comment, though either way, you probably wouldn’t have gotten a notification. If you don’t receive it by the end of this week, please let me know at contact@stonemaiergames.com.

  232. Hello Jamey,

    I filled in the replacement parts form last weekend, but I didn’t get a confirmation whatsoever. Is this because it’s a google docs form? Did you get my request?

      1. Another reply, sorry for the spam.
        But we received the replacement part yesterday! You guys are great!

        Asmodee could learn something from this.. still waiting for my request to be confirmed after a week :(

        1. Thanks! I think the problem is that Google updated its form system recently, and some add-ons (like the Form Notification add-on we use) aren’t working right now. So you’re right–you probably didn’t get a notification e-mail.

    1. Andrew: The plastic clips actually had a manufacturing error that rendered them brittle and useless. Fortunately, we found that they were completely redundant—they’re not needed to keep the two boards together.

      So no, we don’t sell them. :)

  233. Hi, I bought an italian version of your game at Lucca Comics and Games in Italy last week. Unfortunately one small yellow cube is missing so I filled the form. My only doubt is if I have to contact Ghenos Games for the italian replament part or if is correct to ask it to you.

    Anyway, I had my first play yesterday and the game is awsome… best of 2016 for me.
    Thanks!

  234. Hey, i got one copy of your beautiful game today, but one of the red mechs is broken (lost his arm and antenna). Do you send also to germany, because a broken mech isnt so nice ^^
    I also use your replacement form on this site.

    1. I’m sorry to hear about the red mech! Yes, we actually have a replacement part helper in Germany, so he will use the information you noted on the form to send you the mech.

  235. I have to say Jamey that you guys are doing it right. Stone Maier Games is sending me parts because I am missing 1 white worker. That’s just awesome! On the other hand I spent $400+ with Cool Mini or Not, and they not only lost all of my items in the warehouse, and never told me, but they also didn’t send me a character pack I paid for. So it just goes to show you that Customer Service is number 1, and Stone Maier Games is rocking at it! I will always buy a game from SM Games, but I will never ever buy a game from CoolMiniorNot (CMON) again. Thanks SMG!

  236. Hello,
    I have a little problem with the german version from Scythe, bought on Sunday on the Spiel’16 in Essen.
    My impressions to the game are very good. But the game has unfortunately 2 misstakes in the material. I took some photos from the problem (send to facebook), because I don´t find contact-possibility at the homepage “morning-family”. And firefox tells from configurate-problems with this site (not correct configuration from the site). Could you help me please?
    Here I don´t can send the photos. The rule-book has a dent/defect on some pages and the encounter-chips are not central printed (the compass-icon isn´t in the middle from the chip.
    And a worker in blue is thinner than other worker
    What can we do?
    I got an answer from “Morning” (from Anais) on facebook, but he doesn´t contact any more.
    Best regards

    1. Morning Players is connected to our replacement parts form, so you can just fill it out there if you decide that the minor things you’ve describe actually have any impact on your experience of playing Scythe.

  237. Senji: Thanks for your question. Those plastic clips turned out to be much more brittle than we thought, and pretty much all of them broke. However, the good news is they aren’t necessary at all to keep the board extension aligned with the regular board–just slide them next to each other and they’ll be fine. :)

  238. Hi,

    Our first time playing scythe on the largehex board I broke one of the plastic clips that keep the board together. Clearly it would be ridiculous posting one all the way to the UK; but is there anything equivalent I’m likely to be able to get off the shelf?

  239. We’ve been playing Scythe for a while and I think during our very first games we lost one of the white players workers (1). I’ve been using just a crumbled up piece of paper to represent this worker, but that’s getting old. I am wondering if I could get the shape file for the white workers so I could print this one piece on our 3D printer? Or I can trace the shape, scan, print, but I wanted to ask first. ;) I would LOVE it if you offered for say $10 all of the 3D printable files for the game, or even just the workers and other wood pieces.

      1. I totally understand where you are coming from. If you are interested I would be able to take your shapes (photoshop/illustrator) and make the 3D files for you for peoples printers. Free since I love the game! ;) I didn’t think that you would send me just one “white worker part” though, so I guess I will check out the form and see. 8) Thanks for the reply and congrats!

        1. Thanks Greg! I’ll think about it. :) And yes, we can definitely just send you 1 specific worker meeple if that’s what you need.

  240. Hi there,

    Just got my copy of Scythe and I received for each of the 5 factions double the numbers of the worker tokens, the star tokens and the technology tokens.

    However I did not receive any action, popularity, power, structure or recruit tokens for any of the factions.

    1. Okay! Did you have any questions about how to fill out the form listed at the top of this page so we can send you the missing components?

    1. Alvin: I looked at our replacement parts spreadsheet, and I don’t see “Alvin Foo” on it anywhere, so perhaps you didn’t complete the form the first time? If there’s a better way for me to look up your information that you don’t want to reveal in public, feel free to contact me directly at contact@stonemaiergames.com. Otherwise, I would recommend just completing the form.

  241. Just had to submit my second part request for the same part. :/

    1st black Scythe windmill was broken, 2nd one came sellotaped to it’s packaging, with the predictable result when I carefully peeled it off. Perhaps you should instigate a little quality control among your replacement parts packers.

    1. Ben: I’m sorry that happened to you, but 99% of parts arrive in perfect condition. It’s inevitable that couriers are going to damage some shipments, and we’re happy to send you another. It’s not like you can’t play the game for now with a damaged windmill.

  242. Hi Jamey. I just picked up my Scythe copy at a local retailer (I live in Mexico City). Let me tell you, the game is gorgeous and I can’t wait to play it, but… The white Mine token came out broken in two pieces. I already glued it and it seems is going to hold on, nonetheless, you just never know.

    The question is, do you think I should fill the form for replacement or do you think this is one those “apply compassion and understanding” cases? Maybe even, I should just wait (is that a possibility)?

    Thank you.
    Best regards.

    1. Raul: Thanks for asking about this. It’s really up to you. Like, if you were asking for one missing coin out of the many coin tokens, that’s another matter. But you definitely need an intact Mine. If the glue doesn’t hold, feel free to fill out the form, and thanks for trying to fix it!

  243. Hi there, I placed a request over 10 days ago requesting for a replacement of 2 items from my copy of Scythe. The Red Wooden Mill component was broken upon receipt, and I’m also missing a black cube for the player dashboard. If you would be able to kindly follow up on the form entry, that would be greatly appreciated. I’m loving this game, just want to enjoy it in its full completeness! Thank you!

  244. Hi there :)

    Yesterday I sent through a parts replacement request for an Orange Grande worker, White Irrigation Piece and for a missing Purple tasting room for Viticulture Essential Edition.

    However, in my original request, I cant remember if i specifically called out that i needed an Orange Grande worker. Do i need to submit a new request to clarify? Thanks

  245. I lent my copy of Tuscany to a friend and one of the structure cards got misplaced. It was returned to me a week or so later when we met up one evening and then like an idiot I forgot I’d left it in my pocket when I put my jeans in the wash. Is there any chance I can arrange for a replacement? Happy to pay a reasonable amount for it as I dislike not having a complete copy.

    I think it’s the “Cafe” card (all I can make out from what “survived” is £3 and 1vp in the circle and “card 1 grape” from under it, so I think it’s that card.

  246. I just bought a copy of Viticulture Essential Edition and it’s missing 1 silver coin (it came with 11 instead of 12). Will this affect gameplay?

    1. Jordan: Thanks for asking. It won’t impact gameplay–there are more than enough coins in the game. :)

  247. Hi there. Would it be possible to request the Property stickers for Tuscany without completing the form please. It’s blocked by our firewall. Alternatively can you email me a form thanks.

  248. Hi, I was just going through my kickstarter account, I have not received my game Between two cities. What do I have to do to get my copy? Thanks Walter

  249. Hi
    Recd my game just today.
    Found a blue rooster missing and the separate merchant card was slightly bent on edges.
    Have filled out the form already.
    Looking forward to share the fun with frndz
    Thanks in advance.

  250. […] Replacement Parts […]

  251. Hello ! I submitted a couple of weeks ago a request for a couple of cards from Viticulture second edition, but haven’t received anything yet. Have you sent them out yet ? Thanks in advance. best regards. Alessandro – Italy

    1. Hi Alessandro: Thanks for your replacement parts request. We did receive it, and I’m sorry you haven’t heard from our replacement part helpers. Typically they contact people when they’re running behind. In this case, our helper in Europe is currently traveling in South America. He should be back next week. Sorry about that!

  252. Hi Jamey!. I submitted a replacement part form for a missing part (1 wooden progress marker/token) for Euphoria a couple of weeks ago. I haven’t heard anything about it, or received the part. Could I get the part soon, or something about it, please? Thank you.

    1. John: Thanks for your question. I’m showing that you submitted a replacement part request on May 22 (5 days ago, not a couple of weeks ago). Sorry to point out that difference, but it’s an important one, as our range for replacement parts is with 2 weeks (there is a note about that on the page where you submitted the request). If you haven’t received the part by June 6, please let me know.

      1. LOL I’m sorry for the time difference. It feels like a couple of weeks ago (my inner clock is all screwed up) Sorry for the early freak out :)

  253. Hi Jamey. Just got Viticulture. First play with the family was a lot of fun. I’ve submitted a request for replacement of damaged parts, but thought I would describe in more detail here for whatever you might learn from it. The purple and yellow roosters arrived stuck together and although I tried to gently separate them, they pulled paint off of each other. Packed not quite dry? Or got too hot? Not sure. Also, the corrected Merchant card got pretty beat up by being next to the wooden pieces: creased along the edges and rather permanently bent. Best regards.

    1. olvenskol: Hi, I’m sorry, but somehow I didn’t see this comment when you made it a few weeks ago. Have you received your replacement parts?

  254. Hi, I have a first edition of Viticulture. I bought Tuscany, but there are none of the upgrades listed in the rules. No large workers, no glass markers, no sticker sheet no replacement cards. Could I get these please? I sent an email earlier about the sticker sheet, then found the rest of these are missing too.

    1. Hi Rik: Thanks for your question. Those second-edition update components actually aren’t part of Tuscany–it’s a separate product. If you’re in Europe, you can get it here (https://www.amazon.co.uk/Stonemaier-Games-Viticulture-Update-Pack/dp/B00O1249ZA/ref=sr_1_1?ie=UTF8&qid=1430232844&sr=8-1&keywords=viticulture+update). If you’re in the US, you can get it here (https://www.amazon.com/Stonemaier-Games-Viticulture-Update-Pack/dp/B00O1249ZA/ref=sr_1_1?ie=UTF8&qid=1430232823&sr=8-1&keywords=viticulture+update).

  255. Hi. I just received the replacement for missing component from collector edition. Thank you so much. Very impressed by quick response and great service.

  256. Stonemaier Games » Kickstarter Lesson #143: How Can I Make This Experience Better for You? says:

    […] Replacement Parts […]

  257. Hi, I asked a question for replace two boards (one of construction mats and one of arboriculture mats) and i got your answer by e-mail.

    You’re right. only two boards are bended when i got tuscany. Can i get replace?

    Thank you to read.

  258. Hi Jamey/Alan,

    I have been playing a lot of Tuscany lately, and noticed that something is missing. Is there any chance you could mail me some free time? I seem to be missing most of mine. Oddly, the more I play, the more I notice it missing.

  259. Hi There, Received my signed second printing, looks great! Question, if we ordered it with the Game Trays insert, should that have been included? I didn’t receive it.

    Thanks!

  260. Hi Jamey, i opened my collectors edition. 2 components are missing.
    1x orange Yoke, and 1x orange Merchant (special worker).

    1. Thanks! As indicated in the text at the top of this page, click on the link to fill out the form and we’ll send those missing parts to you.

  261. Del: Yep, I didn’t they’d sell that quickly. We printed 575 more yesterday and BGG should have them by Friday. Thanks!

    1. sorry, I clicked on post too quick, I should’ve been a little more clear, I’m interested in the stickers for the property expansion of Tuscany. Seems the BGG store is currently out of stock. Will there be more made? Just curious and not a huge deal breaker if you don’t create anymore of them.

      Thanks,

      Del

  262. Collectors Edition arrived up here in Canada today. Viticulture had a few part oddities, so I filled out the form. Tuscany was a little harder to inventory since the inventory is all over the manual. Once I figured out how to inventory the individual modules, things started to come together. No form required for that one – everything appears to be there, including one mystery pack of cards not mentioned in the manual. Open at your own risk indeed!

  263. Hi Mike, I don’t see an e-mail from you, but if you filled out the replacement part form, your request has been received and we’re working on it. Thanks!

  264. Hi, did you receive my e-mail that I was a few grape wine glass token`s short in my Kickstarter Vituculture game.
    Regard`s Mike.

  265. Just realized after your Kickstarter note that I was supposed to have a replacement Merchant, but never found one in the box. Hoping you can send a replacement. Thanks!

    1. Paul: It may have slipped next to or below the box insert. If it’s not there, of course we can send a replacement if you fill out the form. :)

  266. Hi,
    I want to get the replacement stickers for Tuscany, but if I go to order them from the BGG store, you must order a $5 minimum, and there isn’t anything else that I want. Can you either have them allow only that item to be sent or please send it? Please let me know.
    Thank you,
    Karen.

    1. Karen: We’re open to sending them to you at our expense, but please first play with the property expansion to see if you actually need them. Also, it’s possible that you already requested them, so please wait 7-10 days until the original batch ships in case you have stickers in that batch.

  267. Hello Jamey,

    I just opened the Tuscany pack, and everything looks amazing. I can’t wait to try it out. I just filled out the form for the upgrades from Viticulture KS edition. I appear to be missing the updated visitor cards, the grande worker, and any other changes necessary to play the game properly.

  268. I just received my Tuscany STM302 version, which includes the upgraded cards for the original Viticulture KS release. So I get one set of updated cards. Problem is I got two copies of Viticulture in the original KS. I did make a note of this in the pledge manager…so I need another set of updated v.2 cards for my second copy of Viticulture. Thanks

  269. Thanks David, I confirm it went through. We’re going to be a little slower than usual on replacement part requests over the holidays.

  270. Hello-

    I filled out the replacement form for a missing green windmill from 2nd edition Viticulture..I didn’t get a confirmation email, I’m not sure if the request went through.

    Can you confirm?

    Thanks,
    Dave

  271. Hello Jamey, five days ago I filled the replacement form for some missing pieces in Euphoria box; is the replacement procedure active yet? I didn’t received answer, so I ask here for sure, Thank you.

    1. Hi Davide: Thank you for your question. You actually bought a European copy of Euphoria, so the replacement parts will be handled by their producer, Morning Players in France. Looking at my spreadsheet, Morning Players sent you the replacement parts on November 4.

  272. My game was missing an important part so I filled out the form, and I got the part in the mail in less than a week. Very satisfied with the level of customer service, and am excited to play Euphoria with the family after lunch. :)

  273. Hello. My wife picked up euphoria on a whim, and we both love it. However, she was so excited that she opened it in a restaurant instead of home, where we could find any dropped components.

    Long story short, our copy is now missing a green authority star. But instead of just replacing that one piece, would it be possible for me to just get a replacement for all the cardboard components? I’m willing to pay for them, just for the piece of mind that I have backup components.

    1. Hi Abiel, thanks for your message. If you just want the replacement part, you could fill out the form at the top of this page. If you’d like 3 full punchboards, while we usually don’t sell them, we aren’t often asked to sell them. So we could work that out. Feel free to e-mail me about it at stonemaiergames@gmail.com. Thanks! It will be helpful if you let me know your location (by country) in your message.

      1. Actually, after reviewing your site, I think I’ll just get the wooden stars instead. fixes my missing component issue, and essentially provides a pretty upgrade for the game. Nice.

        Thanks for your prompt reply, hope your future projects go well.

  274. Good morning. I filled out the form a few days ago. I have net heard anything since then. How do I know that the missing piece has been sent out?

    Thank you

    1. Hi Gary,

      I am so sorry. I just realized that I haven’t been getting any WordPress comment notifications since July 2, so I did not know about this comment until just now when I realized it was happening. We’ve already chatted elsewhere about this, but we did receive your request, and it was shipped last Tuesday.

      Thanks,
      Jamey

  275. Hi Jeremy, I just purchased your game of Euphoria, and discovered that one of the artifact cards was missing when I was doing an inventory of components. I am missing one “BALLOON” Artifact card from the set of 6. I only received 5 instead.. Could you please send me a replacement card, it would be appreciated. I also, just backed your Tuscany Kickstarter as well and opted for the $79.00 level, getting the Base game, and the Expansion. Could not afford the $99.00 level, on strict gaming budget.

    Thank you so much!

  276. I sent this on KS, but apparently I should have done so here?
    My red “X1 X2 X3” platter seems to have sustained adhesive damage (something glued to it then removed) at the factory. How can I go about getting a new one of those?

  277. Hi jamey!

    My copy arrived today at it looks amazing! However, it’s missing one white die…can I get a replacement?

    Thanks in advance, enjoy the holidays,

    Steve

    PS – Congrats on your successes with Stonemaier!

    1. Jamey,

      I filled out the form way back when, but I’m still waiting. can you let me know what I should next do to get the white die I’m missing?

      1. Hi Steve, I just searched for your name on the spreadsheet, and I’m not seeing any results. Could you please submit it the form and we’ll send it right away? We always send pieces within a few days of receiving a request. Thanks!

    2. Hi there Jamey, I’ve played two full games of sythe so far and my friends and I love it. However the bad came missing the leader for the Nordic faction. Is it possible to replace?

    3. I! I bought a new game of Wingspan. It seems to be missing the purple player tokens and some of the plastic trays. I have sent a form, but haven’t heard anything.

      Tommy.

      1. Tommy: You placed your request on June 1. After you submitted the form, you were taken to a screen that said if you didn’t receive anything after 10-14 days, you could contact us. Mark shipped your request to you on June 4.

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