25 January 2019 | 53 Comments
Over the last 6 months, I’ve increasingly been contacted via my personal Facebook Messenger about Stonemaier Games business. I have no hard feelings against anyone who has done this, but I’d like to propose a halt to this method of communication, as I don’t think it’s the most effective way of doing business. Here’s why I think Facebook Messenger is a problem, followed by a solution:
- It’s personal. Okay, it’s not that personal, but most companies have a company Facebook page. If you really want to talk business on Facebook, why would you choose to personally message someone at the company instead of messaging their company Facebook page? It’s like showing up at someone’s house instead of their office.
- It’s disruptive. In my opinion, anything that forces me to immediately pay attention to it is disruptive. If I’m in one of our Facebook groups to answer a rules question and I get a new message, it pops up on the screen, shouting, “Look at me now!” Same thing with texts–they’re an intrusion into your time.
- It’s disjointed to search. It’s getting more and more difficult to search for specific written conversations because they happen on so many different platforms (Facebook, text, BGG Geekmail, Slack, Discord, Skype, Twitter, Instagram, etc). But it doesn’t have to be that way.
- It’s slow for typing. This is more about texting and Instagram than Facebook Messenger, as I can answer messengers on my computer. But text? I know some of you are pretty fast texters, but does anyone really prefer it to typing on a full keyboard? Maybe I’m just old fashioned, but typing on a phone is so much slower for me than using a keyboard.
My proposal is that we simply use email for business communications. It addresses all of these issues–it’s easy to separate personal and business, you can read and respond to emails on your schedule, it’s easy to search through everything all in one place, and you get to use a real keyboard if you’re at a computer.
Of course, if something is truly urgent, text makes sense. If you’re having a group chat, Discord works well. And if you need a quick back-and-forth exchange, use Skype. But most written business communications, I really think e-mail is best.
Even if you disagree (which I completely respect), please don’t contact me about anything business related via Facebook Messenger or text. Heck, please don’t contact me about anything via Facebook Messenger–I’d love to disable it completely!
Oh, also, just to let you know, my Facebook rule is that we can become Facebook friends if–and only if, with rare exceptions–we’ve actually met in real life. And as usual, for anything other than private/confidential questions, it’s much more helpful for the masses to ask in public.
What’s your preferred way for people to contact you about business? Email? Phone? Carrier pigeon?
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