9 June 2016 | 39 Comments
As a Kickstarter creator, board game publisher, and blogger, one of my biggest roles is to inform and clarify:
- I’m not here to sell you anything. Rather, I’m here to give you the information you need to decide if our products are a good fit for you.
- I’m not here to change your opinion. Rather, I’m here to clarify any inaccuracies about my company or our games and, when possible, to help.
- I’m not here to interrupt the conversation. Rather, I’m here to have fun with you.
I can perform this role best when I answer questions in public. In public, I’m able to serve the needs of the many. In private, I’m only able to help one person at a time.
So whenever I get a private question that makes me think, “Can’t we have this conversation in public?”, I do three things:
- I thank the person for their question.
- I share a link where the question has been at least partially answered or could be answered publicly.
- I encourage the person to post their question in the comments on that link, and I assure them that I’ll respond there.
If you have a question for a creator, publisher, or blogger that doesn’t entail private or personal information, please ask it publicly, not privately. You can tag them on social media or post it in the comments of their blog, website, Kickstarter, etc.
What do you think about this focus on public exchanges?
- An Open Letter to Kickstarter Backers from a Tiny Publishing Company
- Kickstarter Lesson #123: How to Give and Take Tough-Love Feedback
- HOPE – The Board Game (our friends at Morning Players are doing a great job responding to questions publicly on their new Kickstarter)