24 October 2016 | 8 Comments
Stonemaier Games recently (and quietly) reached a private milestone: We had the 1,000th submission to our Tell Us Anything form.
If you haven’t submitted the form, this probably means nothing to you. Basically, if you go to the Contact page of our website and scroll down just a little bit, you’ll see this:
This was one of the first features I added to our website over 4 years ago when Viticulture gave birth to Stonemaier Games. I kind of did it on a whim, but it felt right: I wanted to give people the opportunity to tell us anything.
How is this different than any other contact form? In many ways, it’s nearly identical. It’s built into the website, which is handy for some people who don’t want to use their e-mail client. You type your message, name, and e-mail address. You’re contacting us, plain and simple.
But I really like the phrase “tell us anything.” I think it sends a slightly different message than “Contact Us.” In a way, it’s giving people the freedom to send a message that they wouldn’t otherwise send. Anything goes.
As a result, I’ve gotten a wide spectrum of submissions via this form. People have praised our games. People have ranted against our games. Many people have questions about our product line or game rules. Some are solicitations.
I get an instant notification from Google Forms when someone submits this form, and I usually reply right away. The only messages I don’t respond to are generic solicitations, especially since I included the “pro-tip” instruction within the form to help people not be generic.
Tell Us Anything isn’t for everyone. In fact, there’s a list of other ways to contact me on the Contact page: email, replacement parts form, blog comments, Facebook, etc.
I’m often surprised by people who choose the Tell Us Anything form for an urgent question or for information located in an obvious place on our website, but for some reason it must resonate with people.
I’m really happy that 1,000 people (and counting) have told us anything, and I look forward to the next 1,000.
Do you have a form like this on your website? What have you learned from it?