Here’s how our return policy works:
- If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Stonemaier Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
- You are responsible for returning the game to our fulfillment center (i.e., you pay for shipping) in the same conditioned you received it. We will provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment center knows how to process it (please contact firstname.lastname@example.org with your order number so we can provide the code).
- When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).
The reasoning behind this policy is explained in this blog entry.