Replacement Parts

If you have missing/broken components that detract from the experience of playing the game, please click on the appropriate form/website to request a replacement:

If the form doesn’t cover your concern, please e-mail Jamey at jamey@stonemaiergames.com.

If your box is damaged in transit: Please contact the retailer from whom you made the purchase to replace the game or receive a partial refund. We don’t replace boxes.

To replace or not to replace: It’s important to us that you get the full and best version of your game, and we will respond to any requests for replacement parts. That said, we ask for your compassion and understanding if certain types of tokens are missing or broken. For example, in Euphoria, 1 missing water token out of 18 isn’t going to impact the game, and it is quite expensive to send even a small token to international backers. On the other hand, you need exactly 10 authority tokens and 4 dice per player—if any of them are missing, definitely let us know right away so we can replace them at no cost to you.

140 Comments on “Replacement Parts

  1. Hi jamey!

    My copy arrived today at it looks amazing! However, it’s missing one white die…can I get a replacement?

    Thanks in advance, enjoy the holidays,

    Steve

    PS – Congrats on your successes with Stonemaier!

      1. Jamey,

        I filled out the form way back when, but I’m still waiting. can you let me know what I should next do to get the white die I’m missing?

        1. Hi Steve, I just searched for your name on the spreadsheet, and I’m not seeing any results. Could you please submit it the form and we’ll send it right away? We always send pieces within a few days of receiving a request. Thanks!

  2. I sent this on KS, but apparently I should have done so here?
    My red “X1 X2 X3” platter seems to have sustained adhesive damage (something glued to it then removed) at the factory. How can I go about getting a new one of those?

  3. Hi Jeremy, I just purchased your game of Euphoria, and discovered that one of the artifact cards was missing when I was doing an inventory of components. I am missing one “BALLOON” Artifact card from the set of 6. I only received 5 instead.. Could you please send me a replacement card, it would be appreciated. I also, just backed your Tuscany Kickstarter as well and opted for the $79.00 level, getting the Base game, and the Expansion. Could not afford the $99.00 level, on strict gaming budget.

    Thank you so much!

  4. Good morning. I filled out the form a few days ago. I have net heard anything since then. How do I know that the missing piece has been sent out?

    Thank you

    1. Hi Gary,

      I am so sorry. I just realized that I haven’t been getting any WordPress comment notifications since July 2, so I did not know about this comment until just now when I realized it was happening. We’ve already chatted elsewhere about this, but we did receive your request, and it was shipped last Tuesday.

      Thanks,
      Jamey

  5. Hello. My wife picked up euphoria on a whim, and we both love it. However, she was so excited that she opened it in a restaurant instead of home, where we could find any dropped components.

    Long story short, our copy is now missing a green authority star. But instead of just replacing that one piece, would it be possible for me to just get a replacement for all the cardboard components? I’m willing to pay for them, just for the piece of mind that I have backup components.

    1. Hi Abiel, thanks for your message. If you just want the replacement part, you could fill out the form at the top of this page. If you’d like 3 full punchboards, while we usually don’t sell them, we aren’t often asked to sell them. So we could work that out. Feel free to e-mail me about it at stonemaiergames@gmail.com. Thanks! It will be helpful if you let me know your location (by country) in your message.

      1. Actually, after reviewing your site, I think I’ll just get the wooden stars instead. fixes my missing component issue, and essentially provides a pretty upgrade for the game. Nice.

        Thanks for your prompt reply, hope your future projects go well.

  6. My game was missing an important part so I filled out the form, and I got the part in the mail in less than a week. Very satisfied with the level of customer service, and am excited to play Euphoria with the family after lunch. :)

  7. Hello Jamey, five days ago I filled the replacement form for some missing pieces in Euphoria box; is the replacement procedure active yet? I didn’t received answer, so I ask here for sure, Thank you.

    1. Hi Davide: Thank you for your question. You actually bought a European copy of Euphoria, so the replacement parts will be handled by their producer, Morning Players in France. Looking at my spreadsheet, Morning Players sent you the replacement parts on November 4.

  8. Hello-

    I filled out the replacement form for a missing green windmill from 2nd edition Viticulture..I didn’t get a confirmation email, I’m not sure if the request went through.

    Can you confirm?

    Thanks,
    Dave

  9. I just received my Tuscany STM302 version, which includes the upgraded cards for the original Viticulture KS release. So I get one set of updated cards. Problem is I got two copies of Viticulture in the original KS. I did make a note of this in the pledge manager…so I need another set of updated v.2 cards for my second copy of Viticulture. Thanks

  10. Hello Jamey,

    I just opened the Tuscany pack, and everything looks amazing. I can’t wait to try it out. I just filled out the form for the upgrades from Viticulture KS edition. I appear to be missing the updated visitor cards, the grande worker, and any other changes necessary to play the game properly.

  11. Hi,
    I want to get the replacement stickers for Tuscany, but if I go to order them from the BGG store, you must order a $5 minimum, and there isn’t anything else that I want. Can you either have them allow only that item to be sent or please send it? Please let me know.
    Thank you,
    Karen.

    1. Karen: We’re open to sending them to you at our expense, but please first play with the property expansion to see if you actually need them. Also, it’s possible that you already requested them, so please wait 7-10 days until the original batch ships in case you have stickers in that batch.

  12. Just realized after your Kickstarter note that I was supposed to have a replacement Merchant, but never found one in the box. Hoping you can send a replacement. Thanks!

  13. Hi, did you receive my e-mail that I was a few grape wine glass token`s short in my Kickstarter Vituculture game.
    Regard`s Mike.

  14. Collectors Edition arrived up here in Canada today. Viticulture had a few part oddities, so I filled out the form. Tuscany was a little harder to inventory since the inventory is all over the manual. Once I figured out how to inventory the individual modules, things started to come together. No form required for that one – everything appears to be there, including one mystery pack of cards not mentioned in the manual. Open at your own risk indeed!

    1. sorry, I clicked on post too quick, I should’ve been a little more clear, I’m interested in the stickers for the property expansion of Tuscany. Seems the BGG store is currently out of stock. Will there be more made? Just curious and not a huge deal breaker if you don’t create anymore of them.

      Thanks,

      Del

  15. Hi Jamey, i opened my collectors edition. 2 components are missing.
    1x orange Yoke, and 1x orange Merchant (special worker).

  16. Hi There, Received my signed second printing, looks great! Question, if we ordered it with the Game Trays insert, should that have been included? I didn’t receive it.

    Thanks!

  17. Hi Jamey/Alan,

    I have been playing a lot of Tuscany lately, and noticed that something is missing. Is there any chance you could mail me some free time? I seem to be missing most of mine. Oddly, the more I play, the more I notice it missing.

  18. Hi, I asked a question for replace two boards (one of construction mats and one of arboriculture mats) and i got your answer by e-mail.

    You’re right. only two boards are bended when i got tuscany. Can i get replace?

    Thank you to read.

  19. Hi. I just received the replacement for missing component from collector edition. Thank you so much. Very impressed by quick response and great service.

  20. Hi, I have a first edition of Viticulture. I bought Tuscany, but there are none of the upgrades listed in the rules. No large workers, no glass markers, no sticker sheet no replacement cards. Could I get these please? I sent an email earlier about the sticker sheet, then found the rest of these are missing too.

    1. Hi Rik: Thanks for your question. Those second-edition update components actually aren’t part of Tuscany–it’s a separate product. If you’re in Europe, you can get it here (http://www.amazon.co.uk/Stonemaier-Games-Viticulture-Update-Pack/dp/B00O1249ZA/ref=sr_1_1?ie=UTF8&qid=1430232844&sr=8-1&keywords=viticulture+update). If you’re in the US, you can get it here (http://www.amazon.com/Stonemaier-Games-Viticulture-Update-Pack/dp/B00O1249ZA/ref=sr_1_1?ie=UTF8&qid=1430232823&sr=8-1&keywords=viticulture+update).

  21. Hi Jamey. Just got Viticulture. First play with the family was a lot of fun. I’ve submitted a request for replacement of damaged parts, but thought I would describe in more detail here for whatever you might learn from it. The purple and yellow roosters arrived stuck together and although I tried to gently separate them, they pulled paint off of each other. Packed not quite dry? Or got too hot? Not sure. Also, the corrected Merchant card got pretty beat up by being next to the wooden pieces: creased along the edges and rather permanently bent. Best regards.

  22. Hi Jamey!. I submitted a replacement part form for a missing part (1 wooden progress marker/token) for Euphoria a couple of weeks ago. I haven’t heard anything about it, or received the part. Could I get the part soon, or something about it, please? Thank you.

    1. John: Thanks for your question. I’m showing that you submitted a replacement part request on May 22 (5 days ago, not a couple of weeks ago). Sorry to point out that difference, but it’s an important one, as our range for replacement parts is with 2 weeks (there is a note about that on the page where you submitted the request). If you haven’t received the part by June 6, please let me know.

      1. LOL I’m sorry for the time difference. It feels like a couple of weeks ago (my inner clock is all screwed up) Sorry for the early freak out :)

  23. Hello ! I submitted a couple of weeks ago a request for a couple of cards from Viticulture second edition, but haven’t received anything yet. Have you sent them out yet ? Thanks in advance. best regards. Alessandro – Italy

    1. Hi Alessandro: Thanks for your replacement parts request. We did receive it, and I’m sorry you haven’t heard from our replacement part helpers. Typically they contact people when they’re running behind. In this case, our helper in Europe is currently traveling in South America. He should be back next week. Sorry about that!

  24. Hi
    Recd my game just today.
    Found a blue rooster missing and the separate merchant card was slightly bent on edges.
    Have filled out the form already.
    Looking forward to share the fun with frndz
    Thanks in advance.

  25. Hi, I was just going through my kickstarter account, I have not received my game Between two cities. What do I have to do to get my copy? Thanks Walter

  26. Hi there. Would it be possible to request the Property stickers for Tuscany without completing the form please. It’s blocked by our firewall. Alternatively can you email me a form thanks.

  27. I just bought a copy of Viticulture Essential Edition and it’s missing 1 silver coin (it came with 11 instead of 12). Will this affect gameplay?

  28. I lent my copy of Tuscany to a friend and one of the structure cards got misplaced. It was returned to me a week or so later when we met up one evening and then like an idiot I forgot I’d left it in my pocket when I put my jeans in the wash. Is there any chance I can arrange for a replacement? Happy to pay a reasonable amount for it as I dislike not having a complete copy.

    I think it’s the “Cafe” card (all I can make out from what “survived” is £3 and 1vp in the circle and “card 1 grape” from under it, so I think it’s that card.

  29. Hi there :)

    Yesterday I sent through a parts replacement request for an Orange Grande worker, White Irrigation Piece and for a missing Purple tasting room for Viticulture Essential Edition.

    However, in my original request, I cant remember if i specifically called out that i needed an Orange Grande worker. Do i need to submit a new request to clarify? Thanks

  30. Hi there, I placed a request over 10 days ago requesting for a replacement of 2 items from my copy of Scythe. The Red Wooden Mill component was broken upon receipt, and I’m also missing a black cube for the player dashboard. If you would be able to kindly follow up on the form entry, that would be greatly appreciated. I’m loving this game, just want to enjoy it in its full completeness! Thank you!

  31. Hi Jamey. I just picked up my Scythe copy at a local retailer (I live in Mexico City). Let me tell you, the game is gorgeous and I can’t wait to play it, but… The white Mine token came out broken in two pieces. I already glued it and it seems is going to hold on, nonetheless, you just never know.

    The question is, do you think I should fill the form for replacement or do you think this is one those “apply compassion and understanding” cases? Maybe even, I should just wait (is that a possibility)?

    Thank you.
    Best regards.

    1. Raul: Thanks for asking about this. It’s really up to you. Like, if you were asking for one missing coin out of the many coin tokens, that’s another matter. But you definitely need an intact Mine. If the glue doesn’t hold, feel free to fill out the form, and thanks for trying to fix it!

  32. Just had to submit my second part request for the same part. :/

    1st black Scythe windmill was broken, 2nd one came sellotaped to it’s packaging, with the predictable result when I carefully peeled it off. Perhaps you should instigate a little quality control among your replacement parts packers.

    1. Ben: I’m sorry that happened to you, but 99% of parts arrive in perfect condition. It’s inevitable that couriers are going to damage some shipments, and we’re happy to send you another. It’s not like you can’t play the game for now with a damaged windmill.

    1. Alvin: I looked at our replacement parts spreadsheet, and I don’t see “Alvin Foo” on it anywhere, so perhaps you didn’t complete the form the first time? If there’s a better way for me to look up your information that you don’t want to reveal in public, feel free to contact me directly at jamey@stonemaiergames.com. Otherwise, I would recommend just completing the form.

  33. Hi there,

    Just got my copy of Scythe and I received for each of the 5 factions double the numbers of the worker tokens, the star tokens and the technology tokens.

    However I did not receive any action, popularity, power, structure or recruit tokens for any of the factions.

  34. We’ve been playing Scythe for a while and I think during our very first games we lost one of the white players workers (1). I’ve been using just a crumbled up piece of paper to represent this worker, but that’s getting old. I am wondering if I could get the shape file for the white workers so I could print this one piece on our 3D printer? Or I can trace the shape, scan, print, but I wanted to ask first. ;) I would LOVE it if you offered for say $10 all of the 3D printable files for the game, or even just the workers and other wood pieces.

      1. I totally understand where you are coming from. If you are interested I would be able to take your shapes (photoshop/illustrator) and make the 3D files for you for peoples printers. Free since I love the game! ;) I didn’t think that you would send me just one “white worker part” though, so I guess I will check out the form and see. 8) Thanks for the reply and congrats!

  35. Hi,

    Our first time playing scythe on the largehex board I broke one of the plastic clips that keep the board together. Clearly it would be ridiculous posting one all the way to the UK; but is there anything equivalent I’m likely to be able to get off the shelf?

  36. Senji: Thanks for your question. Those plastic clips turned out to be much more brittle than we thought, and pretty much all of them broke. However, the good news is they aren’t necessary at all to keep the board extension aligned with the regular board–just slide them next to each other and they’ll be fine. :)

  37. Hello,
    I have a little problem with the german version from Scythe, bought on Sunday on the Spiel’16 in Essen.
    My impressions to the game are very good. But the game has unfortunately 2 misstakes in the material. I took some photos from the problem (send to facebook), because I don´t find contact-possibility at the homepage “morning-family”. And firefox tells from configurate-problems with this site (not correct configuration from the site). Could you help me please?
    Here I don´t can send the photos. The rule-book has a dent/defect on some pages and the encounter-chips are not central printed (the compass-icon isn´t in the middle from the chip.
    And a worker in blue is thinner than other worker
    What can we do?
    I got an answer from “Morning” (from Anais) on facebook, but he doesn´t contact any more.
    Best regards

    1. Morning Players is connected to our replacement parts form, so you can just fill it out there if you decide that the minor things you’ve describe actually have any impact on your experience of playing Scythe.

  38. I have to say Jamey that you guys are doing it right. Stone Maier Games is sending me parts because I am missing 1 white worker. That’s just awesome! On the other hand I spent $400+ with Cool Mini or Not, and they not only lost all of my items in the warehouse, and never told me, but they also didn’t send me a character pack I paid for. So it just goes to show you that Customer Service is number 1, and Stone Maier Games is rocking at it! I will always buy a game from SM Games, but I will never ever buy a game from CoolMiniorNot (CMON) again. Thanks SMG!

  39. Hey, i got one copy of your beautiful game today, but one of the red mechs is broken (lost his arm and antenna). Do you send also to germany, because a broken mech isnt so nice ^^
    I also use your replacement form on this site.

  40. Hi, I bought an italian version of your game at Lucca Comics and Games in Italy last week. Unfortunately one small yellow cube is missing so I filled the form. My only doubt is if I have to contact Ghenos Games for the italian replament part or if is correct to ask it to you.

    Anyway, I had my first play yesterday and the game is awsome… best of 2016 for me.
    Thanks!

    1. Andrew: The plastic clips actually had a manufacturing error that rendered them brittle and useless. Fortunately, we found that they were completely redundant—they’re not needed to keep the two boards together.

      So no, we don’t sell them. :)

  41. Hello Jamey,

    I filled in the replacement parts form last weekend, but I didn’t get a confirmation whatsoever. Is this because it’s a google docs form? Did you get my request?

      1. Another reply, sorry for the spam.
        But we received the replacement part yesterday! You guys are great!

        Asmodee could learn something from this.. still waiting for my request to be confirmed after a week :(

        1. Thanks! I think the problem is that Google updated its form system recently, and some add-ons (like the Form Notification add-on we use) aren’t working right now. So you’re right–you probably didn’t get a notification e-mail.

  42. Hi, I submitted a request for a replacement part a couple weeks back and haven’t received a response yet. Just wanted to make sure you got my request. Thanks

    1. Trevor: We received your request on January 30, and my helper in Canada sent it to you on February 3. The e-mail address you entered on the form is different than the one on your comment, though either way, you probably wouldn’t have gotten a notification. If you don’t receive it by the end of this week, please let me know at jamey@stonemaiergames.com.

  43. Hello,
    I just submitted a request to replace my automa deck for VEE. My game came with a German version, but everything else was English or double-sided English and German. Just a funny mix-up, I guess. Thanks!

      1. Jamey, Thanks for a quick response. I just got the deck, but it’s German again! :) I actually needed my German deck replaced with an English one. I’m happy to return this deck.

  44. Hey, I bought a copy of Europhia that had been damaged before I bought it (somebody drew all over the game board with pen). Since it was damaged before I bought it, I obviously don’t have a right for a free replacement, but is there somewhere I could buy a replacement game board?

  45. Hey there, long shot but thought I’d try, I just bought a collector edition from someone last week (EXPENSIVE) after trying the game at a conv and really loving it. (For once that I’m not disapointed with the hype).

    However he couldn’t find the food 3d tokens so I’m left with the 3 others.
    Would there be a way to get hold of a set to complete?

    I understand this has nothing to do with your customer service, but thought I’d try my luck.
    Hence why I didn’t submit a request via the google doc.

    I will still love your game whatever the answer may be. But crossing finger anyway ;)

  46. Wow thanks for speedy answer.
    I sent you a mail.

    Checked your link but it ends up over 24$ because of shipping :(

  47. Hi Jamey!

    Just finished filling out the form regarding my request for a replacement meeple (white male) for Tuscany Essential Edition. :) I’ve been a big fan of SM Games since I started with Between 2 Cities, Viticulture EE, and after I got my copy today, Tuscany EE. :) I hope it’s possible to replace the said component even if I live all the way in the Philippines!

    More power to you, sir!

      1. Thank you for your quick response! :)

        May I have his e-mail? :) I’d like to send the pictures/product number to him so that we save on time and effort. :) Hopefully, that’ll also make his job easier!

          1. My e-mail is acting up. The message just gets stuck in my outbox. Very strange. Have you received it yet? :) I can resend it later when I wake up if you haven’t.

  48. Hi Jamey,
    I just filled out the form to ask for Euphoria recruit cards, but meant to do so as a way to ask for “replacement parts”, not missing. My Euphoria box had everything in it, it’s just in German, and I would like to get the English version of them. But I’m happy to pay for them. After filling the form out, it feels this is intended for damaged/missing parts only.

      1. Thanks for your quick response, Jamey! Mark from your team got in touch via email already. Regards.

  49. Hi Jamey,

    I damaged one of my vineyard mats and i want a replacement and i cant find anything about payment in the form. I would be grateful if you told me how much does one vineyard mat cost and how to pay.

    1. Thanks for your question. We don’t charge for replacement parts–you can just fill out the form with what you need (please specify the player color of the vineyard mat). Of course, if you feel responsible and are compelled to pay a few dollars for shipping, our PayPal address is stonemaiergames@gmail.com

  50. Hi Jamey,
    I received The Moors Expansion, but it only contained the Summer cards and the harvest machine reprint (which upon comparing, the one I had seemed the same). I filled out the form a couple weeks ago, but haven’t heard anything back yet.
    Thanks!
    Zac

  51. Hi Jamie,
    I recently purchased Scythe and the top layer of the board is pealing off, like there wasn’t glue there. I was just wondering if there is anyway I could get this replaced or fixed at all?
    Thanks
    Matt.

    1. Matt: I’m sorry to hear about this–thank you for letting me know. If it’s just starting to peel, you could apply a little glue to it and it should be fine. If entire sections of paper are already coming off, you could still try to glue it, but most likely we’ll just need to send you a replacement in that case (fill out the form at the top of this page if that’s the case).

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