If you have missing/broken components that detract from the experience of playing the game, please click on the appropriate form/website to request a replacement:
- English version of any Stonemaier game or product: this form
- Brazilian version of any Stonemaier Game: firstname.lastname@example.org
- Chinese version of any Stonemaier game: Surfin’ Meeple
- Czech version of any Stonemaier game: ALBI: email@example.com or Mindok
- Dutch Charterstone: 999 Games or White Goblin Games
- French version of any Stonemaier game: Matagot
- German version of any Stonemaier game: Feuerland
- Hungarian version of any Stonemaier game: Delta Vision or Reflexshop
- Italian version of any Stonemaier game: Ghenos Games
- Japanese version of any Stonemaier game: Arclight
- Korean Scythe and Viticulture: firstname.lastname@example.org
- Polish version of any Stonemaier game: Phalanx Games or Rebel
- Russian version of any Stonemaier game: Lavka Games or Moroz
- Spanish version of any Stonemaier game: Maldito Games
- Realistic Resource Tokens: Top Shelf Gamer
If the form doesn’t cover your concern, please e-mail Joe at email@example.com.
If your box is damaged in transit: Please contact the retailer from whom you made the purchase to replace the game or receive a partial refund. We don’t replace boxes.
South America and Africa: Due to the high rate of unsuccessful replacement parts shipments to South America and Africa, we can no longer send parts to customers in those regions. We can, however, ship to forwarding addresses in the US, Europe, and other regions.
To replace or not to replace: It’s important to us that you get the full and best version of your game, and we will respond to any requests for replacement parts. That said, we ask for your compassion and understanding if certain types of tokens are missing or broken. For example, in Euphoria, 1 missing water token out of 18 isn’t going to impact the game, and it is quite expensive to send even a small token to international backers. On the other hand, you need exactly 10 authority tokens and 4 dice per player—if any of them are missing, definitely let us know right away so we can replace them at no cost to you.