9 January 2020 | 8 Comments
Every now and then, I get a phone call from a Stonemaier Games customer. This is particularly odd, because my company doesn’t have a phone number; rather, I have a personal cell phone, and I don’t use it for customer service.
As it turns out, if you run an ecommerce store (e.g., Shopify) or you use Stripe (as Kickstarter creators do by default), your phone number appears on each customer’s credit card statement. So if they have questions about their order or they see a charge they don’t recognize, they can call that number, even if you don’t offer customer service by phone.
This has been a problem for a while–not a big problem, mind you, as I’ve had some pleasant conversations with people who forgot they ordered something from Stonemaier Games (and customers have easy access to me in a variety of other ways, most notably email and social media), but a problem no less, given that it’s my personal cell phone number–but our Director of Communications has fortunately found a solution.
As the title suggests, Google Voice is the solution. Google Voice lets you create a phone number that forwards calls to your phone or–as we’ve done–written transcriptions of voicemails. I really like that feature.
We still don’t technically offer customer service by phone, and this isn’t a number we’ll post publicly (I’ve updated it in Shopify and Stripe), but at least now we have a formal way of hearing from customers who find the number on their credit card statements.
It’s a little thing, but it’s been helpful for us, so I thought I’d share it with you!
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