Last week I wrote about the process and emotional toll of shipping Scythe. In this second and final post about that campaign, I’m going to discuss and rate each of the fulfillment companies we used to ship Scythe to backers within each region. Before I get to the ratings, I’m going to share the e-mail […]
Last week, 60,819 people converged onto Indianapolis to attend Gen Con, a massive gaming convention. I was one of them. This was my fourth Gen Con, and unlike the other three times, Stonemaier Games didn’t implement any sweeping changes to the methods we used the previous years. We still had a sunshine-filled conference room with plenty of […]
This is part 1 of a 2-part post about fulfilling nearly 18,000 Scythe rewards. Part 2 will be rate each of the fulfillment companies; expect that post the week of August 8. As I write this post, our fulfillment company in France should be sending the last few copies of Scythe, concluding a lengthy shipping process. […]
From July 13-19, I ran a pre-order campaign for Tuscany Essential Edition, as slimmed-down version of the Tuscany expansion pack to Viticulture. I ran the campaign through retailers–that is, 84 different retailers handled the transactions–and we sold 3064 copies of the expansion to those retailers last week. I previously ran a similar campaign for Moor Visitors, […]
In a surprising move 9 years ago, Sprint fired more than 1,000 of their customers. They contacted those customers to say that their contracts would expire in a few months, and they would need to find another mobile provider. Why would a company “fire” their customers? Aren’t customers how companies stay in business? Here’s what […]
Two years ago, Reading Rainbow raised over $5 million on Kickstarter to build out its app. A core part of its message was, in their words, “No matter how much we raise, we promise that every dollar you pledge will bring Reading Rainbow to more platforms, and provide it for free in more classrooms.” I was a […]
I receive approximately 500 e-mails from current or potential customers every week. About 80% are questions. 20% are complains, concerns, or requests. And if I’m lucky, I get 1-2 e-mails from happy customers. That isn’t to say that fewer than 1% of my customers are happy with Stonemaier Games. Based on what I see online, that […]
I recently had the opportunity to interview Level99’s Brad Talton about what he’s learned about shipping and fulfillment. Brad has fulfilled 12 different Kickstarter campaigns so far, and he’s currently running his 13th campaign (Millennium Blades reprint), so it seemed like a good time to tap into his experience. You’ve run a number of Kickstarter […]
As a backer, I very rarely spend more than $50-$60 on a Kickstarter project. This isn’t a commentary on Kickstarter itself; it’s just my behavior as a consumer. I rarely spend more than $50-$60 on anything. So when I heard that Chad DeShon of Board Game Tables (maker of fancy gaming tables) was running a Kickstarter […]
Since returning from Christmas break on December 30, I haven’t had a single day off. My weeks are Monday through Sunday, 70-80 hours a week, and I love every minute of it (well, almost every minute). However, in a few days I’ll leave town for almost 2 weeks for a big family reunion (30-35 people) […]
